In recent years, the start of the holiday season has also meant the arrival of scammers targeting IFP customers.
Their tactics vary but often have a common theme: collecting immediate payment on a delinquent account.
IFP will never contact you demanding payment over the phone. All of our billing is handled through the City Utilities office,
and their representatives don’t demand payment over the phone, either.
With that in mind, here are 5 red flags indicating someone is trying to scam you:
- The caller cannot provide basic account information.
- The caller demands immediate payment over the phone via credit or debit card.
- The caller provides a specific time of day when the electric service will be cut.
- The caller cannot offer payment options.
-The caller says your bill is overdue yet you’ve received no written notice.
When in doubt, hang up and call the Utilities office at 612-8280 or 612-8144to verify the status of your account.
With winter weather upon us, here are some tips to make sure you’re prepared for an extended power outage:
- We recommend an emergency kit with enough water and food for three days, plus a flashlight, batteries, cash and a first-aid kit.
- Make sure you have an alternate method for charging your phone or other device that requires power. If you use a
vehicle, don’t let the vehicle run in an enclosed place since this can lead to carbon monoxide poisoning.
- Learn how to manually open your garage door if your vehicle is parked there.
- If you have a medical condition in which you rely on electrical equipment, develop a plan to ride out the outage. Options
include purchasing a generator or back-up power supply or seeking shelter elsewhere.
- Since gas pumps don’t work during an outage, try to keep your vehicle’s gas tank full.
For more tips, go here .