Building Front

 

Building Front

Avoiding Scam Artists

Idaho Falls Power is warning customers to be aware of scam artists.

A recent tactic is for scammers to pose as utility representatives calling by phone to collect payment for an overdue bill. The scammer threatens to shut off electric service unless the victim will pay his or her bill immediately, with a credit card.

If you receive such a call, we advise you to hang up immediately and report the call to the police department at 529-1200, Idaho Falls Power at 612-8439 or the City Utilities office at 612-8280.

No one from Idaho Falls Power or the Utilities office will ever call you demanding immediate payment for an overdue bill. Your power would never be shut off on such short notice, either.

City utility workers responsible for collecting on delinquent accounts do make house calls, but they all carry city identification and wear uniforms identifying them as city employees.

They won’t ask you for account information; they’ll have that information with them. They do collect money from customers, but only after a disconnect notice has been sent and the Utilities worker is on scene to disconnect the service. They will always provide a receipt upon payment.

Commercial accounts are handled slightly differently. Collections staff may call commercial account-holders who’ve fallen behind on their payments. Instead of demanding payment, however, the staff will work to arrange a payment schedule to avoid disconnection of service. They will let the manager or business owner know how much needs to be paid to avoid this inconvenience.

Here are some tips for avoiding scams.

He aqui algunos consejos para evitar las estafas.

 

 

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Here are some simple ways to make your home more energy efficient.

 

 

Check out this word cloud based on responses to our recently completed Customer Satisfaction Survey.

 

 

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To Report a Power Outage, Please Call 612-8439

 

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Call 612-8430 or fill out the following form:

 

140 S. Capital Ave., PO Box 50220

Idaho Falls, Idaho 83405

Phone: (208)612-8430  Fax: (208)612-8435