Contact Us

Idaho Falls Power

 


Be prepared for power outages this winter

Idaho Falls Power is recognized nationally for providing safe, reliable electricity to its customers, but outages do occur.

We urge you to take steps to prepare your household for emergencies such as an extended power outage.

 

 

Tips for safely decorating your home for the holidays:

1. Don’t overload outlets or extension cords. Check the labels for proper use, and only use one high-wattage appliance in an outlet at a time.

2. Use lights as they were designed – indoor lights should only be used indoors, for example.

3. Inspect all lights and decorations, and don’t use them if the cords are frayed or damaged. Unplug them before replacing bulbs or fuses.

4. Turn off all decorations before leaving the house or going to sleep.

5. Keep stockings and other decorations at least 3 feet from the fireplace or any open flame.

6. Make sure your Christmas tree has enough water – check it daily.

7. Don’t leave space heaters unattended.

8. Don’t use candles – they cause more than half of all home decoration fires.

9. Protect electrical cords – they should never be pinched by furniture, doors or windows; run under carpets, rugs or furniture; attached by nails or staples; or located close to a heat source.

10. Never connect more than three strands of incandescent lights. This is a fire hazard.

Go here for more on ensuring your household is decorated safely this holiday season.

 

 

’Tis the season for scammers

Scammers have been targeting utility customers across the nation recently, and Idaho Falls Power customers are not immune.

One of our customers recently reported receiving a call from someone posing as an “Idaho Power” representative intent on collecting payment on a delinquent account. We’ve also heard that “IF Power” shows up on Caller ID when the scammers call.

Please be aware that IFP will never contact you demanding payment over the phone. All of our billing is handled through the City Utilities office, and they don’t accept payment over the phone.

With that in mind, here are a few tips to help you avoid scams:

•If the caller is demanding immediate payment or for you to buy a prepaid credit card to make payment, it’s a scam
•If the caller says payment must be taken over the phone, it’s a scam
•If the caller cannot offer payment options, it’s a scam

When in doubt, hang up and call the Utilities office at 612-8280 or 612-8144 to verify the status of your account.