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Changes coming to utility bills, new ways to pay too

As the City transitions to new utility billing software, IFP will soon be offering a host of new options for paying your utility bill.

In addition to the existing payment options – by mail, in-person, online and auto payment, plus the drop box at City Hall – you’ll be able to register for Paperless Billing, Budget Billing, Pay by Phone and Auto Payment.

You’ll also be able to check on your account and change the way you pay with the Customer Self-Service Web Portal.

Registration for these new options will be available this October.

Check back here for videos walking you through the portal and for answers to frequently asked questions regarding the new payment methods and the new appearance of your utility bill, which will also be unveiled in October.