Customer Service or Report an Outage


Report a street light outage

Check-out Dig Line, first!


Governor declares April ‘Safe Digging Month’

Idaho Gov. C.L. “Butch” Otter has proclaimed April as Idaho Safe Digging Month, reminding homeowners to call 811 at least 48 hours before starting any outdoor digging project in order to prevent injuries, repair costs, property damage and power outages.

Digging damages a utility line once every three minutes in the US. Idaho law requires that anyone planning excavation notify 811. Striking a single line can cause injury, costly repairs , fines and inconvenient outages.

“It’s a free call and it’s a free service for excavators that can certainly prevent major problems for the homeowner and others,” said Paul Kjellander, president of the Idaho Public Utilities Commission.

Every digging project necessitates a call to 811. Installing a mailbox, putting in a fence, planting a tree, building a deck and laying a patio are all examples of projects that should trigger a call to 811. If an underground facility must be located, personnel will be sent to mark the location with flags or spray paint at no cost to the requesting party.

Go here for more information.


Apply for the Youth Rally today

IFP is accepting applications for the Idaho Consumer-Owned Utilities Association’s annual Youth Rally. Local high school sophomores and juniors are eligible to apply for the event, which runs from July 6-11. IFP will cover all costs for the students who are selected to attend. The deadline to apply is May. 1.

Go here for more information.


Avoiding Scam Artists

Idaho Falls Power is warning customers to be aware of scam artists.

A recent tactic is for scammers to pose as utility representatives calling by phone to collect payment for an overdue bill. The scammer threatens to shut off electric service unless the victim will pay his or her bill immediately, with a credit card.

If you receive such a call, we advise you to hang up immediately and report the call to the police department at 529-1200, Idaho Falls Power at 612-8348 or the City Utilities office at 612-8280.

Here are some tips for avoiding scams.

He aqui algunos consejos para evitar las estafas.