Mayor Fuhriman's Holiday Message
The holidays are a special time for observing the many customs celebrated by various religious faiths, for celebration, for reflection and for looking forward. I would like to thank the citizens of Idaho Falls for your efforts to improve our City and care for the less fortunate among us this past year.
Another positive attribute is our western heritage comprised of resilient individualism and taking care of our own—neighbor helping neighbor—what I refer to as “The Spirit of Idaho Falls.” At the end of the day, our local citizens roll up their sleeves, take a deep breath, and get to work to make our community better.
Jared D. Fuhriman, Mayor
In my introductory message that I posted in November, when we launched our new and enhanced website design, I indicated a new feature we would be adding in the coming weeks to facilitate reporting of maintenance problems as well as registering complaints on line.
I'm please to announce that our Citizen Request Management (CRM) system is now up and running. You can access this format directly by clicking on the "Ask I.F." section.
The CRM system will allow citizens to fill out a form which would include your personal contact information and a section where you can include a brief description of the maintenance issue (such as a street light not functioning), registering a complaint, or a question which may not be listed under the Frequently Asked Questions (FAQ) tab. The personal information which you provide is used for internal purposes only and cannot be viewed or accessed by anyone from the outside using the City's website. This will insure your privacy.
You will then be able to track your request using a unique identification code along with your email address. The CRM system will then assign your information to the appropriate department(s) which will handle your request. You can then monitor your inquiry as it moves through the system; such as when it is received, corrective action(s) taken, and when that task is completed.
All requests will remain in the system, so if similar inquiries are submitted, the user can search first to see if that question has already been answered.
As we continue to fine tune and expand the City's website, such as adding this new CRM system feature, it is our ultimate goal to provide our citizens with an easier way in reporting problems and resolving complaints.
I hope by utilizing this new feature, it will allow the City to quickly remedy problems, complaints, and answer questions in a timelier manner.
As always, feel free to contact my office with any additional questions you may have.