Installation Process

FIBER COMES HOME


UndergroundFOR UNDERGROUND INSTALLATIONS

  1. After you’ve signed up for fiber service, you will receive a call to schedule your installation appointment. During the call, you will also schedule a walk-through site survey with a technician to discuss where the fiber line will run on your property. The technician will also determine where to install the Optical Network Terminal (ONT) box inside your home. The walk-through site survey is free of charge.
  2. Prior to installation, a utility crew will come to your home and mark the underground pipelines and facilities on your property. They will then determine the easiest path from the Idaho Falls Fiber (IFF) box to your home.
  3. On the day of your installation, technicians will pull the fiber line from the IFF utility box into your home, typically through the cold air return. Once the fiber line is in your home, the crews will assist in setting-up your fiber equipment and ensure your new fiber service is up and running. You will be connected to fiber internet service before the crew leaves your home.



     FOR OVERHEAD INSTALLATIONSOverhead

  1. After you’ve signed up for fiber service, you will receive a call to schedule your installation appointment. During the call, you will also schedule a walk-through site survey with a technician to discuss where the fiber line will run on your property. The technician will also determine where to install the Optical Network Terminal (ONT) box inside your home. The walk-through site survey is free of charge.
  2. On the day of your installation, a technician will pull the fiber line from the power poles into your home. Typically, the fiber line will enter your home where the power attaches. Once the fiber line is in your home, the crews will install an Optical Network Terminal (ONT) box and ensure your new fiber service is up and running. You will be connected to fiber internet service before the crew leaves your home.



HomeCONNECTING FIBER

  1. A technician will install and mount an Optical Network Terminal (ONT) on the wall. We do not provide routers, so if you are wanting Wi-Fi throughout your home, you’ll need to purchase your router. Typically you want to purchase a router that can handle up to 1 gig. Here is a list of router options, click here. You may also contact your service provider to determine what they recommend for a router.
  2. Our technician will run a speed test and ensure everything is running properly before leaving your home.