City of Idaho Falls Employee Benefits

Our Benefits Guide is a full booklet of the City of Idaho Falls employee benefits for 2021-2022. 

Pacific Source has a dedicated customer service phone line and email just for City of Idaho Falls employees:

Customer Service:  1-866-833-1960

Email:  [email protected]


As always, the HR Department is here to help you navigate and answer any questions you may have.

  • Ryan x167
  • Carla x248
  • Eilene x106
  • Julie x162 

Employee Navigator--Your Online Benefits Portal

Click on the Employee Navigator Portal  and register for your account if you haven't already.  You can make changes and/or confirm your benefits here!  User name is usually your City email.

Here is a Tip Sheet to help you navigate, but you can always contact any member of the HR Department Team for assistance.

Insurance Premiums for 2021-2022

*Please note that the City's contribution to the HSA will remain at $1,750.

Summaries of Benefits and Coverage for 2021-2022

  1. Accident Policy
  2. Critical Illness Policy

Accident Policy

Below are the Accident Policy and Claim Form

  1. PERSI
  2. PERSI Choice 401k
  3. Nationwide 457(b)
  4. VALIC

Learn more about your PERSI retirement!  See the handbook below or register for the Ready!, Set!, Go! Workshops.