City of Idaho Falls Employee Benefits

 Benefits Guide 2023-24   Benefits Guide 2022-23   Open Enrollment Highlights 2023-24

Pacific Source has a dedicated customer service phone line and email just for City of Idaho Falls employees:

Customer Service:  1-866-833-1960   Email:  [email protected]    Website:

As always, the Human Resource Department is here to help you navigate and answer any questions you may have.

        • Ryan x167       Carla x248       Julie x162       Heather x106

Employee Navigator - Your Online Benefits Portal

Employee Navigator is the City's benefits portal.  You will make all of your benefits enrollment or changes through the portal.

Employee Navigator Portal

Your username is usually your City email.  

Use this link to access information regarding Employee Navigator.     Log in Information      

If you have questions, please contact any member of the Human Resources Department for assistance.

Insurance Premiums for 2023-2024

*Please note that the City's contribution to the HSA will remain at $1,750 if you participate in the Healthy Measures Wellness Exam program.

Summaries of Benefits and Coverage for 2023-2024

  1. Accident Policy
  2. Critical Illness Policy

Accident Policy

  1. PERSI
  2. PERSI Choice 401k
  3. Nationwide 457(b)
  4. Corebridge 457(b)
  5. IDeal - 529 College Savings Program

Learn more about your PERSI retirement!  See the handbook below or register for the Ready!, Set!, Go! Workshops.

Employee Assistance Program (EAP)

The City's EAP offers you and your immediate household members unlimited access to:

  • Free, confidential help with personal or work-related concerns.
  • Referrals to other sources for assistance.
  • 24-hour emergency coverage.

Click below to learn more about the services MYgroup offers.