Utility Payments
The City of Idaho Falls offers various ways to pay utility bills. See the methods below on how to make a utility payment. All card related utility payments include a processing fee.
Online Payments
Customer Service Portal
Customers may add as many payment methods as desired, make updates/changes to their payments, view past payments, and see the current invoice.
Using a credit or debit card, log in to the customer service portal and make a one time payment or make a one time payment without an Online Profile. Includes card processing FEE. $650 maximum payment/transaction.
Auto-Pay
Payment will automatically occur on the statement's due date and pay the balance on the statement - different from Recurring Payment. See below for payment methods. Sign up through the customer service portal.
Recurring Payment
Similar to Auto-Pay in that payment will automatically occur each month, but Recurring Payment allows the account holder to choose a specific day to make the payment, and to choose the amount to pay - different from Auto-Pay. See below for payment methods. Sign up through the customer service portal.
Auto-Pay and Recurring Payment Methods:
- ACH - NO FEE. Set up by providing a routing number and account number of a checking account. Funds automatically pulled from checking account and applied as a utility payment on statement due date (Auto-Pay) or selected payment date (Recurring Payments). No maximum payment/transaction.
- Credit Card - Includes card processing FEE. $2500 maximum payment/transaction.
- Debit Card - Includes card processing FEE. $2500 maximum payment/transaction.
Phone Payments
Call 1-855-594-0612
This option will allow you to pay your bill with a credit or debit card. You'll also be able to check your account balance, bill due date, and the amount of your most recent payment. Includes card processing FEE. Please have account number on hand to make the first phone payment. If desired, customers may save their information so the next time they call the system will recognize the phone number and automatically pull up the account and payment information. The customer may then simply choose to make a payment.
In-Person Payments
There are multiple locations to visit to pay utility bills.
City Hall - 308 Constitution Way, Idaho Falls 83402
- Treasury Department Front Desk - Open 8:00am-5:00pm, Monday through Friday (excluding holidays). Make payments with credit or debit card, cash, or check.
- Drop Box - Located in west parking lot of City Hall. Open 24 hours. Make payments with CHECK ONLY. Must include stub from utility bill received in the mail.
Kiosks
Make payments with credit or debit card, cash, or check. Please have account number on hand to make a payment.
- City Hall Utility Department, 308 Constitution Way, Idaho Falls 83402, Open 24 hours.
- City Hall Treasury Department, 308 Constitution Way, Idaho Falls 83402, Open 8:00am-5:00pm, Monday through Friday (excluding holidays).
- Idaho Falls Power Building, 140 S Capital Avenue, Idaho Falls 83402 (across from Library), Open 8:00am-5:00pm, Monday through Friday (excluding holidays).
CheckFreePay
Make payments with debit card or cash.
Fred Meyer's
Fred Meyer provides bill payment services so customers may pay utility bills at the store. See detail at https://moneyservices.kroger.com/pay-bills/.
Walmart
Either Walmart in the Idaho Falls metro area has a Payment Center where customers may pay their Idaho Falls utility bills. Payment is subject to fees based on how expedited the payment needs to be made. Please have account number on hand to make a payment.
Mail Payments
Make payment by CHECK ONLY. Please include bill stub received in the mail before mailing in payment. Address envelope to:
City of Idaho Falls Treasury Department
PO Box 50220
Idaho Falls, ID 83405
Bank Bill Pay
Contact your bank to see about setting up bill payments through their system.