1. Residential

    New changes for delinquent accounts

    Over the past few months, Idaho Falls Power – along with members of the City of Idaho Falls Utility Billing Office – reviewed how we handle our delinquent electric accounts. What we found is a need to streamline our processes to ensure we treat customers equally and reduce the number of customers getting in debt for services used. As a not-for-profit, community-owned electric provider, when one customer fails to pay their bill, other customers end up paying for the bad debt.

    We also wanted to make certain customers have a clearer understanding of how we handle delinquent accounts.

    The changes to our practices aren’t big changes. But, the modifications will meet our customer service goals in providing you the best service possible.  

    Click here for more details.

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    IFP Offers New Charging Station Lease Program

    Idaho Falls Power is excited to announce a new program designed especially for our commercial customers – electrical vehicle charging stations!

    Commercial customers can partner with Idaho Falls Power and host a charging station at your business for employee and/or customer use for the low cost of $20 a month.  This new program comes at a time when electric vehicles are rising in popularity and more vehicle manufacturers are offering new electric vehicle models.

    We invite you to click on this link and learn more about the program. Then contact Energy Services Manager, Wid Ritchie, or Customer Relations Supervisor, Joelyn Hansen, at Idaho Falls Power at 208-612-8430 to start leasing!

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