Idaho Falls Utilities

The City of Idaho Falls Utility Department is open to the public Monday thru Friday from 8 AM to 5 PM (excluding holidays). The Utility Department is located at 308 Constitution Way Idaho Falls ID 83402. Our office is able to install new residential and commercial service, transfer service and disconnect utility accounts. For Fiber Optic service please contact Idaho Falls Power at 208-612-8725. Request for utility services are also available online and though the customer self-service portal. The Utility Billing Department can also help you with billing questions, establish budget billing, as well as Auto Pay. The Credit Office is also located with utility billing. The Credit Office can help set up payment extensions, offer payment arrangement options and do credit reference letters. All payments can be made at the Treasures Office which is located at the front of the building or at the Kiosk (24/7) outside the door of our main entrance. 



Pay Online

Make a one-time payment online now through our secured payment processor, Invoice Cloud.

Pay by phone

Call 1-855-594-0612 to pay your bill by phone.

Customer Self-Service Portal

Access the customer self-service portal to:

  • View your account information and activity online.
  • Sign up for paperless billing, budget billing and automatic payment via bank draft or credit card.
  • Request to stop, start or transfer service.
  • Ask questions or make inquiries regarding your account, monthly bill or city services.
  • Update your mailing address and contact information.

Disconnect Policy

Click on Residential Disconnect Policy  Spanish for information on residential disconnect questions or  to request a payment extension please contact the City of Idaho Falls Credit Office at 208-612-8285.

If you are struggling to make your utility payment and would like to see if you qualify for utility financial assistance please contact Eastern Idaho Community Action Partnership or Idaho Housing and Finance Association

Congratulations to our most recent Winner!!!

Winner 01-21-2021

The City of Idaho Falls Utility Department is proud to announce the winner of a EU2200i Honda Generator just by signing up for E-bill and/or Auto draft payments. 

This could be you!! 

Sign up for E-bill and/or Auto draft payments and you could be automatically entered into our next drawing. For information on how to sign-up, contact the City of Idaho Falls Utility Department at (208)612-8280 or log-in to your account and set up auto draft and select e-bill. 

Thank you Public Works Division for donating the Generator.


Sign into the customer self service portal to sign up for paperless billing (receive a $1 credit on each bill), AutoPay with bank drafts or submit other service requests.

free 4pack



  1. Utility Billing Division

    Physical Address
    308 Constitution Way
    Idaho Falls, ID 83405

    Mailing Address
    P.O. Box 50220
    Idaho Falls, ID 83405

    Phone: 208-612-8280