Idaho Falls Utilities

Starting October 1st, 2019, all credit/debit card payments will be assessed a $3.95 processing fee.

Sign into the customer self service portal to sign up for paperless billing, AutoPay with bank drafts or submit other service requests.


Pay Online

Make a one-time payment online now through our secured payment processor, Paymentus.

Pay by phone

Call 844-235-2019 to pay your bill by phone.

Customer Self-Service Portal

 Access the customer self-service portal to:

  • View your account information and activity online.
  • Sign up for paperless billing, budget billing and automatic payment via bank draft or credit card.
  • Request to stop, start or transfer service.
  • Ask questions or make inquiries regarding your account, monthly bill or city services.
  • Update your mailing address and contact information.

Disconnect Policy

Please refer to the Idaho Falls power Rates & Policies for the disconnect policy.  The page is found at the link below.

Rates & Policies