FAQs • Idaho Falls, ID • CivicEngage

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ADA Accessibility

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1. Who Do I Call For Snow Removal On Sidewalks?: Snow removal complaints regarding inaccessible sidewalks or snow that has not been shoveled should be forwarded to Public Safety at (208) 529-1200. Each call to this number is recorded.

2. What types of ADA complaints and grievances does the City address?: The City of Idaho Falls is committed to accommodating ADA needs and addressing concerns as they apply to City-owned facilities and programs. Private entities that own, operate, lease, or lease to places of public accommodation do not fall under the City’s ADA policy and should be referred to the appropriate resource. Northwest ADA Center of Idaho is a resource that may be able to assist and may be reached by calling or texting (208) 841-9422 or the Idaho Relay Service at 711.

3. How Do I File a Grievance?: Any individual who believes he or she has been discriminated against on the basis of disability, in the provision of services, activities, programs, or benefits by the City of Idaho Falls can file a grievance in accordance with the grievance procedures below or contact the City's ADA/Section 504 Coordinator. ADA/Section 504 Coordinator Contact Info

4. What is NVDA?: NVDA (Non-Visual Desktop Access) is a free “screen reader” which enables blind and vision impaired people to use computers. It reads the text on the screen in a computerized voice. You can control what is read to you by moving the cursor to the relevant area of text with a mouse or the arrows on your keyboard. NVDA can also convert the text into braille if the computer user owns a device called a “braille display”.
NVDA works with Microsoft Windows. You can download it to your PC, or to a USB stick which you can use with any computer. NVDA is free. It’s been downloaded 70,000+ times, in 43 languages.

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Airport

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1. Who do I call if I left an item at the airport?: If you left an item at the airport, please contact our lost and found.

2. Who do I call if I left an item on the plane?

You will contact the airline you traveled with. Below are their numbers:

Delta or United, call SkyWest at 208-529-8001.

Allegiant, call 702-505-8888.

Alaska, call 800-252-7522

American, call 800-433-7300

3. How early do I need to arrive for my flight?: Arrive 2 hours prior to any flight. This will give you time to find parking and pass through security.

4. How much does a ticket cost?: You can get a price by either calling the 800 reservations number for the airline you wish to travel on or by visiting the airline website. You can also use one of the many ticketing/travel websites such as Expedia, Travelocity, CheapTickets, etc.

You will need to know your exact destination or nearest city with commercial airline service and your dates of travel to/from. If you intend to purchase a ticket you will need a valid credit card number to use on the Internet.

5. Who do I contact for TSA Pre-check enrollment?

Contact the iDMINA

461 May St.

Idaho Falls, ID 83401

Hours: Tuesday - Thursday 9:00 AM - Noon & 1:00 - 3:30 PM

Phone: 855-347-8371

6. How much does parking cost?: We have 4 lots at our airport which all offer the first 30 minutes free. After that, Hourly charges $2 per hour. Daily charges $2 per hour, with a daily maximum of $9. Economy Lot 1 charges $7 daily and Economy Lot 2 charges $5 daily.

7. What Airlines Service Idaho Falls?: Currently we have 5 Airlines servicing Idaho Falls Regional Airport. Delta Airlines, United Express, Allegiant Air, Alaska Air, American Air

8. How do I check to see if a flight is on time?

Please check with your airline via an app on your smartphone, their website, or by calling:

Delta 1-800-221-1212

United 1-800-864-8331

Allegiant 1-702-505-8888

American 1-800-433-7300

Alaska 1-800-252-7522

check out your flight status online here.

9. What are the rules for carry on items?: Rules on what is permitted on and banned from U.S. flights have been revised by the Transportation Security Administration. Please check their website TSA https://www.tsa.gov/
Visit them online to view the rules.

10. When does the Airport terminal open?: The Idaho Falls Regional Airport is open 7 days a week from 3:30 a.m. to 12:00 p.m.

11. Is bus or shuttle transportation available to / from the airport?

Some of the local hotels provide shuttle transportation. Reservations for pick-up may be required and can be made by calling:

- IF TAXI: 208-403-4285

- Idaho Safe Rides: 208-710-6913

- GIFT

- Salt Lake Express: 208-656-8824 https://saltlakeexpress.com/

12. Where are the nearest hotels from the airport?: There are several hotels, motels, and suites in the Idaho Falls area to accommodate you on your trip. Choose from locations along the greenbelt on the scenic Snake River, or within walking distance to shopping, dinning and medical facilities. View a listing of hotels in Idaho Falls.

13. Who sets airfare prices?: Each individual airline establishes their airfares based on the destination, day of travel, time of day traveled, length of stay, availability of seats and number of stops en route to your destination. Local government leaders, Mayors, City Council, Airport Management do not set fares and have little influence on the airfare price.

14. Where do I file a complaint concerning airline service?

Each airline has a Public Relations office that will accept and handle your complaint regarding service. Generally you can email your complaint via the airline website or the website will have an address for you to mail a letter.

Lost baggage should be handled at the local airline ticket counter or baggage service office immediately after your flight has arrived.

Delta Baggage Claim: 208-529-8003

United Baggage Claim: 208-529-8003

Allegiant Baggage Claim: 866-719-3910

Alaska Air Baggage Claim: 877-815-8253

American Air Baggage Claim: Online

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Aquatic Center

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1. Can I swim with my child?: Yes, you may be in the water to assist your child. The Aquatic Center will have staff in the water to help as well.

2. When can I pick up race packets?: Packets will be available for pick on Friday, August 9th.

3. What kind of bike can I use?: All un-motorized bikes are welcome!

4. Can my whole family eat breakfast?: Yes! Racers and their families are all welcome to eat breakfast.

5. Are life jackets available to use?: Yes! If your child needs to use a life jacket, the Aquatic Center will provide one.

6. Can I volunteer to help?: Yes! Please sign up HERE if you are interested in volunteering for the Kids Tri.

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Cars & Parking

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1. How do I pay my parking ticket?: Parking tickets can be paid online via the Citation Portal maintained by the Idaho Falls Downtown Development.
Pay Here

2. Where can I renew my driver's license?: These functions are handled through Bonneville County at 208-529-1331 for Motor Vehicle Registration and 208-529-1374 for the Drivers' License Bureau. Both are located on the corner of E Street and Yellowstone Avenue.

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Civic Auditorium

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1. How do I schedule a performance?: Scheduling is done through the Idaho Falls Arts Council. Visit the Arts Council website.

2. What are the rental fees?: The fee schedule can be found on the Arts Council website.

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Code Enforcement

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1. Can the City force removal of inoperative vehicles?: Yes, if the vehicle meets the definition of an inoperative vehicle. For more information, see Property Maintenance Code Section 302.8.

2. My neighbor's property is full of junk, litter & unused vehicles. Will the City help me eliminate this mess?: Yes, if the materials in your neighbor’s yard meet the definitions found within city ordinances for junk, litter, and inoperable vehicles. Upon receiving a complaint, city staff will visit your neighborhood and determine if the condition of the yard is a violation of city ordinances. If it is, the neighbor will be sent a letter asking him to clean the yard within a short time. If the neighbor does not comply with this request, he usually receives a misdemeanor citation.

3. There's an abandoned vehicle on my street. Who should I call?: If the car is located on a public street, call the City of Idaho Falls Police Department.

4. Can people live in RV's in a residential zone?: Unless in a mobile home court or recreational vehicle campground, living in a recreational vehicle is a prohibited use under Section 4-15 of the Zoning Ordinance.

5. There is a hedge/fence that blocks the view of the intersection. Can code enforcement personnel help?: Yes, a "clear sight triangle" must be maintained at intersections and driveways per Section 4.7 of the Zoning Ordinance.

6. My neighbor had 6 garage sales last summer. The items stayed in her front yard between sales. Can they do that?: Under city codes, garage sales are limited to 2 every 12 months every calendar year. The sale is to be no more than three days in duration.

7. Can I park and sell my car from a vacant lot or the city right-of-way?: No. Other than a commercially zoned sales lot, it is illegal to park and sell vehicles from someone else property, including public property.

8. We need extra income and I want to take care of children in my home. Do I need any permits?: If you can have a home occupation in your neighborhood, you can care for other family’s children in your home under certain circumstances. As long as you care for 5 or less children, you can do it in your home with little, if any, remodeling to your home. If you care for 6 or more children at one time, your home will have to meet the standards for an educational occupancy under the International Building Code.

Exiting to assure health and safety for the children may be an issue as well as handicapped accessibility. If you care for 13 or more children, a conditional use permit will be required in most neighborhoods in the City as well as compliance with the International Building Code.

9. My neighbor is operating a business from his home. Is that legal?: In most of the City residential neighborhoods, home occupations are permitted under limited circumstances. Any signs have to be limited to 18 inches by 24 inches on the wall of the home. Only residents of the home can be involved in the home occupation.

Most of the home is to be used as a home; only the equivalent of 25% of the first floor can be used for a home occupation, although the garage may be used for the home occupation. No outdoor storage of materials or supplies is permitted, and traffic generation is limited. A home occupation permit is required prior to beginning business, and there is no cost for the permit.

Home occupations are not permitted under the zoning ordinance in the following subdivisions:
- Hughes Imperial Estates
- Much of Alice Dickson and Rose Nielsens
- Park-St. Clair
- Parts of Fairway Estate
- Rosepark
- Stonebrook
- The Dunes

10. Who do I call for weeds?: Contact Parks & Rec Parks

11. Are there things a code enforcement officer cannot address?: Many complaints cannot be addressed. The more common ones we receive are:
- A house needing paint
- The location of property lines
- Tree limbs hanging over private property lines
- Vehicles parked on public streets
- Vehicles / RVs legally parked

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Code Enforcement 2

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1. Do I need a building permit to construct a fence around my yard?: Yes, a $5 fence permit is required for the construction of a new fence. Why? Fences, especially solid fences built in front yards and near alleys and intersections, block visibility for pedestrians and drivers. For this reason, city ordinance provisions limit the type and height of fences near driveways, intersections, and alleys and within front yards.

The fence permit is a way for staff to review your plans, explain city ordinances, and assure compliance. It is a very simple process which takes about ten minutes at the front counter and eliminates complaints from neighbors and drivers once the fence is completed. Contact the Building Division for more information.

2. Do I need a building permit to construct a patio cover or a carport? Or to install a shed?: Yes, a building permit is required. First of all, zoning ordinance provisions require front, rear and side yards to be open unobstructed areas. Historically, this was done to prevent fires from spreading from neighbor to neighbor. Today, such open yards define the character of your neighborhood and create privacy between homes.

More importantly, there are required snow and wind loads in eastern Idaho. Too many times the weekend carport project collapses after a heavy snowstorm on the vehicle it was to protect or the quickly purchased prefabricated metal carport is transported to the neighbor’s yard by our winds.

A simple rule to remember is any detached structure, including sheds, over 120 square feet which will house property, equipment, or people needs a building permit. The purpose of the permit is to assure the building is structurally sound and allows for location requirements to be reviewed. Also additions to your home, interior remodeling & changes to your plumbing and electrical system require permits. Contact the Building Division for more information.

3. Do I need a permit to replace my hot water heater or my furnace?: Yes, the permit and follow-up inspection is required to assure the installation was correct and safe.

4. I build houses in Nevada. What do I need to build houses in Idaho Falls?: You will need an Idaho Association of Building Officials (IDABO) Building Contractor License and a State Contractor Registration. As of January 1st, 2006 contractor licensing in the City of Idaho Falls will now be administered by the IDABO. For more information contact:
IDABO
P.O. Box 8224
Boise, Idaho 83707

In addition to the city licensing requirement, the State of Idaho now has a registration requirement. If you intend to complete more than $2,000 of construction within the State, you must register with the Idaho Bureau of Occupational Licensing.

5. What qualifications do the building inspectors have?: To be an electrical and plumbing inspector, a person must be a State Licensed Journeyman in his trade. All inspectors are required to receive training in the applicable codes and be certified by the International Code Council as an inspector. The structural plans examiner is to be a trained architect and also be certified by the International Code Council as a plans examiner. To assure a high rating from the insurance industry, the building official is to be a trained architect or structural engineer with experience in the construction industry.

6. Where can I find copies of the ordinances referenced here?: The Inter-mountain Property Maintenance Code can be viewed at the Idaho Falls Public Library or at the Planning and Building Department. The City Code can be viewed in our Document Center.

7. What does CDBG stand for?: It is the acronym for Community Development Block Grant Program.

8. Where does CDBG funding come from?: The funding is appropriated by congress to the Department of Housing and Urban Development (HUD) which then awards the funds to cities of over 50,000 in population.

9. How much CDBG funds does the city receive?: The city receives over $400,000 each year.

10. Who qualifies for CDBG funds?: Non-profit organizations and city departments qualify for the funding. However, the project funded must benefit “low and moderate income persons” or “eliminate conditions of slum and blight."

11. What does the city do with CDBG funding?: The City Council has selected projects such as new sidewalks, handicapped access for homeowners, homeless projects, downtown building facade improvements and handicapped access to city facilities.

12. What does the ADA Commission do?: The ADA Commission acts as advisory to the Mayor and City Council. Their main mission is to review city facilities for compliance with the ADA building standards and recommend improvements for the city funding.

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Fire

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1. Is this a frequently asked question?: Yes!

2. Is this a frequently asked question?: Yes!

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Fire Department

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1. Is open burning allowed in City limits?: Open burning is prohibited within the city limits unless a permit is attained first. Any patron of Bonneville County Fire District Number 1 performing open burning must first contact fire dispatch in advance with location and time of burning. No regional burn restriction can be in place and the fire must be monitored with means to extinguish at all times.

2. How do I apply for employment?: You can apply to the Fire Department via the City's Employment Center.

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Idaho Consumer-Owned Utilities Association's (ICUA) Youth Rally

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1. What is the Youth Rally?: It is six days filled with fun and learning about consumer-owned utilities, as well as a chance to develop leadership skills and self esteem. Participants get the chance to build relationships with their peers from across the region: Alaska, Oregon, Washington, Idaho, Montana, Nevada, Utah and Wyoming. Activities include swimming, dancing, bowling, volleyball and roller skating. Youth Rally Facebook Page

2. Who can participate?: The scholarship program is open to consumers of Idaho Falls Power. Students in their sophomore or junior year of high school are eligible. Applications are due May 2, 2016.

3. When and where is the Rally held?: The rally is held every year in July at the College of Idaho in Caldwell. The next rally is scheduled for July 11-16, 2016.

4. What is the cost?: Idaho Falls Power (IFP) will pay all costs, including transportation to and from College of Idaho, for the students IFP sponsors. In addition, the Idaho Consumer-Owned Utilities Association (ICUA) and Idaho Falls Power will award college scholarships to outstanding rally participants. Last year, students from Idaho Falls received $2,000 in scholarships.

5. How do I participate?: Applications are available at your Counselor's office of your high school and at Idaho Falls Power located at 140 South Capital. If you would like more information, please contact Josh Roos at 208-612-8447.

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Idaho Falls Zoo

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1. Are pets welcome in the zoo?: No. Pets and emotional support animals are not allowed in the zoo. Only fully ADA-trained dogs are allowed in the zoo. ADA dogs should avoid the Children's Zoo and any areas where they may come into direct contact with zoo animals.

2. Where are the restrooms located in the zoo?: Restrooms are located between the Australia Exhibit and the Kookaburra Kafe.

3. How long does it take to tour the zoo?: It takes approximately 1-1 1/2 hours to tour the zoo.

4. Are there special feeding times?: To encourage social distancing as a result of COVID-19, all public feedings and keeper interactions have been suspended until further notice.

5. Is smoking or tobacco use allowed at the Idaho Falls Zoo?: No. The City of Idaho Falls has a smoke-free ordinance that prohibits smoking in certain outdoor areas, including zoos. Those wishing to use any type of tobacco or vaping product must do so outside the boundary of the zoo, at least 20 feet from any entry.

6. How can I be assured animals are treated humanely?: Just ask us! We'd love to share with you how we care for every member of our zoo family. The Idaho Falls Zoo makes every effort to ensure that all of the physical and psychological needs of each animal are met and/or surpassed. As an AZA accredited institution, the Idaho Falls Zoo must meet the official approval by a group of zoo experts. These experts, called the AZA Accreditation Commission, carefully examine each zoo that applies for AZA membership, including living environments, social groupings, heath and nutrition. The AZA also make sure that animals are provided with enrichment, which stimulates each animal's natural behavior and provides variety in their daily routine. The Idaho Falls Zoo prides itself on continuing to maintain these high standards.

7. Is alcohol allowed in the zoo?: No alcohol is allowed in the zoo. Alcohol is only allowed in the zoo during select special events when permits, insurance and alcohol licenses have been obtained and approved.

8. Do you have a concession stand?: Yes. The concession stand, Kookaburra Kafe, is located next to the picnic area and the bathrooms.

9. Do you have a gift shop?: Yes. The gift shop offers an array of zoo-themed gifts, t-shirts and toys. Cash, Check, Visa, MasterCard, and Discover are accepted at the gift shop. Photo identification is required for all checks.

10. What is your method of payment?: Cash, Check, Visa, MasterCard, and Discover. Photo identification is required for all checks.

11. Can you leave the zoo and return later?: Yes, your admission is good during zoo hours for one calendar date at the zoo. Be sure to keep your receipt so if you leave, you can present it upon return during zoo hours for same day re-entry.

12. Do you give rain checks for inclement weather?: The zoo is unable to provide rain checks.

13. Can you bring bikes, rollerblades, skates or skateboards to the zoo?: For the safety of others, please leave these and similar items outside the zoo.

14. Can you help me with a school assignment? Can I interview a keeper or vet?

Thank you for your interest in the zoo. Please check out the videos below for more information about zoo careers.

Life of a Zoo Keeper

IFZ Staff Interviews

15. I would like to work at the zoo, how do I apply?: For current job opportunities, please visit the City of Idaho Falls Employment Center.

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Most Common Asked Questions

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1. How do I file for a public record?: You can file for a public record at the City Clerk's Office or via email. Call the City Clerk at 208-612-8414 if you have questions. You can access the
records request form.

2. Where can I find information regarding state taxes?: Please refer to the Idaho State Tax Commission
150 Shoup Avenue
Suite 16
Idaho Falls, ID 83402

You can also call them at 208-525-7116 or visit their website.

3. Where can I find information regarding local taxes?: Information regarding local taxes including local property tax can be obtained at the Bonneville County Assessor's Office
547 N Capital Avenue
Idaho Falls, ID 83402

You can also contact them via phone at 208-529-1320, or on their website.

4. How long do I have to file a complaint?: A complaint under this Ordinance must be filed with the Police Department within 180 days of the alleged misconduct.

5. Can I have a court appointed attorney for an infraction?: No. An infraction does not carry with it the right to an attorney (like a misdemeanor does) because it is considered a civil offense. It is a civil offense because the maximum punishment cannot include jail time or probation.

6. Can I appeal a conviction on an infraction?: Yes. A person must file notice of appeal within 42 days of the conviction.

7. What rights do I have if I am accused of a violation of the Ordinance?: An accused has the right to an attorney, the right to trial by a judge (or a jury for misdemeanors), the right to be proved guilty beyond a reasonable doubt, the right to confront witnesses and be provided with all pertinent evidence, and the right of appeal upon conviction.

8. Does the Ordinance restrict First Amendment or any other rights protected by the U.S. Constitution?: No. The Ordinance will be read and applied in a manner consistent with the First Amendment regarding freedom of speech, exercise of religion and other similar rights (because the U.S. Constitution is the supreme law of the land).

9. What is a plea agreement?: A plea agreement is an agreement between the defendant and the prosecutor. The judge is not required to accept a plea agreement. However, the judge usually takes a plea agreement into account before sentencing the defendant.

10. If there is a legitimate reason not to employ or not to sell/rent to a person who is a member of the LGBTQ community.: The Ordinance only covers activities which are based solely on a person’s sexual orientation or sexual identity/expression. If there is a legitimate reason not to hire a person that is unrelated to sexual orientation or gender identity/expression, the employer may choose not to hire the person without violating the Ordinance. For example, they may not have the experience skills or certification for the job or may not be able to pass a background check.

If the owner of a house or rental property chooses not to sell or rent to a person due to bad credit or inability to pay the rent/mortgage, etc., and not because of the person’s sexual orientation or gender identity/expression, the owner has not violated the Ordinance.

11. What is gender expression/identity?: Actual or perceived gender-related characteristics, identity, appearance, expression or behavior of a person, regardless of such person's biological or assigned sex at birth.

12. Does the Ordinance subject me to criminal penalties if I violate it?: Yes. The Ordinance is a criminal ordinance because it is provides for someone to be charged with either an infraction or misdemeanor in the City Code.

13. What, in general, does the Ordinance cover?: The Ordinance covers 2 main categories. The first is employment, in which it is unlawful to fail to hire or to discharge someone or to limit their employment possibilities solely because of their sexual orientation or their gender identity/expression. This includes employers, employment agencies and labor organizations and training programs.

The second is housing because it is unlawful to refuse to sell/rent to someone or to discriminate regarding terms and conditions of a sale/rent solely because of the buyer’s/renter’s sexual orientation or gender identity/expression.

14. What is an Alford plea?: An Alford plea is a type of plea where a defendant does not admit to being guilty to the judge. A person who enters an Alford plea admits that the evidence the prosecutor would present at trial would be enough to prove the person guilty, but the defendant does not admit to committing the crime like they do in a standard plea of guilty. In an Alford plea, the court still imposes punishment as if the person pleaded guilty, even though the person does not actually admit guilt.

15. Does the Ordinance give those in the lesbian, gay, bi-sexual, transgender, questioning (LGBTQ) community more rights than it does to other citizens of Idaho Falls?: No. The Ordinance does not create any special rights or privileges which would not be otherwise available to all of the City’s inhabitants.

16. Where can I find an organizational chart of the city?: View a current organizational chart (PDF).

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Non-Discrimination Ordinance

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1. What is the Non-Discrimination Ordinance intended to do?: The Ordinance makes it unlawful to discriminate against any person in the City of Idaho Falls on the basis of sexual orientation and/or gender identity/expression in the areas of employment and housing.

2. What is gender expression/identity?: Actual or perceived gender-related characteristics, identity, appearance, expression or behavior of a person, regardless of such person's biological or assigned sex at birth.

3. What, in general, does the Ordinance cover?: The Ordinance covers two main categories. First, employment is covered because it is unlawful to fail to hire or to discharge someone or to limit their employment possibilities solely because of their sexual orientation or their gender identity/expression. This includes employers, employment agencies and labor organizations and training programs.

Housing is also included because it is unlawful to refuse to sell/rent to someone or to discriminate regarding terms and conditions of a sale/rent solely because of the buyer’s/renter’s sexual orientation or gender identity/expression.

4. Who does the Ordinance apply to?: It applies to the residents, business owners, employers, and the municipal corporation of the City of Idaho Falls, with some exceptions.

5. What are the exceptions?: The Ordinance does not apply to:
- Religious entities (for example, churches, religious institutions, etc.) and subsidiaries of those religious entities (for example, a business or agency wholly owned by religious entity, etc.).
- An “expressive association,” if employing a person covered under the Ordinance would significantly burden rights of the expressive association. See Boy Scouts of America v. Dale, 530 U.S. 640 (2000).
- The federal government, any of its departments, agencies, or any corporation(s) wholly owned by it.
- The state of Idaho, any of its departments, agencies, bodies corporate and politic (i.e. schools), and political subdivisions, or any corporation(s) wholly owned by them.
- Sales/rentals of a one-family dwelling (e.g., house, apartment, etc.) where the owner does not own 4 or more one-family dwellings within the City, has not sold 2 or more one-family dwellings during the 24 month period immediately before the sale/rental in question and the one-family dwelling(s) that were sold/rented by the owner were done without a real estate agent or real estate company, or any other person in the business of selling or renting dwellings.
- Rentals of a unit in a 1, 2, 3 or 4-family dwelling if the owner also resides in one of the units of the dwelling.
- Employment by an owner/tenant which occurs within the dwelling where the owner/tenant is residing (e.g. a home business, maid and cleaning services, in-home care, etc.)
- A person or business who hires less than 5 employees for each working day that perform their work (wholly or in part) in Idaho for 20 or more calendar weeks in the current or preceding calendar year.

6. Does the Ordinance give those in the lesbian, gay, bi-sexual, transgender, questioning (LGBTQ) community more rights than it does to other citizens of Idaho Falls?: No. The Ordinance does not create any special rights or privileges which would not be otherwise available to all of the City’s inhabitants.

7. Does the Ordinance restrict 1st Amendment rights or any other rights protected by the U.S. Constitution?: No. The Ordinance will be read and applied in a manner consistent with the First Amendment regarding freedom of speech, exercise of religion and other similar rights (because the U.S. Constitution is the supreme law of the land).

8. Does the Ordinance allow members of the LGBTQ community to sue me, my company, or their employer for violations of the Ordinance?: No. The Ordinance does not create a private right for those who feel they have been discriminated against to bring a civil lawsuit against the alleged discriminator. Also, no money damages are available to any person based upon a violation of the Ordinance.

9. If I participate in providing evidence or testimony relative to a potential violation of the Ordinance, am I protected from retaliation or reprisal?: Yes. It is unlawful to coerce, intimidate, threaten or interfere with any person who participates in the exercise or enjoyment of any right granted or protected by the Ordinance.

10. Does the Ordinance subject me to criminal penalties if I violate it?: Yes. The Ordinance is a criminal ordinance because it is provides for someone to be charged with either an infraction or misdemeanor in the City Code.

11. What rights do I have if I am accused of a violation of the Ordinance?: An accused has the right to an attorney, the right to trial by a judge (or a jury for misdemeanors), the right to be proved guilty beyond a reasonable doubt, the right to confront witnesses and be provided with all pertinent evidence, and the right of appeal upon conviction.

12. What are the penalties?: The penalty for the first violation is a fine up to $100. There is no possibility of jail, incarceration or arrest for a first violation.

For any subsequent violation of the Ordinance within 5 years of the previous violation, there is a possibility of misdemeanor penalties. Misdemeanor penalties include a possible fine imposed by a judge of up to 6 months in jail and/or $1,000.

13. How long do I have to file a complaint?: A complaint under this Ordinance must be filed with the Police Department within 180 days of the alleged misconduct.

14. What process will be followed when a person is accused of a violation of the Ordinance?: The complaint is made to the Police Department, who will investigate it and send it to a City Prosecutor for review. The City Prosecutor will first review the complaint to see whether, the City has jurisdiction, whether the facts, if true, would constitute a violation of the Ordinance and whether the complaint is frivolous or brought only to harass or intimidate.

If the complaint fails to meet any of these three requirements, the complaint will be dismissed. If the complaint is “facially valid,” (i.e., if it does meet the three requirements immediately above) the City Prosecutor will send it to the City Attorney, who then will arrange for mediation between the accuser and accused. If both parties agree to mediation, mediation will occur within 30 days. If the parties successfully mediate the case, the complaint will be dismissed.

If the parties decline to try mediation, or the mediation does not resolve the matter, the complaint will be sent to the City Prosecutor, who will consider filing charges. The City Prosecutor will then make a determination about charging an infraction (for a first offense).

15. Am I violating the ordinance if there is a legitimate reason not to employ or sell to a person who identifies as LGBTQ?: The Ordinance only covers activities which are based solely on a person’s sexual orientation or sexual identity/expression. If there is a legitimate reason not to hire a person that is unrelated to sexual orientation or gender identity/expression, the employer may choose not to hire the person without violating the Ordinance.

For example, they may not have the experience skills or certification for the job or may not be able to pass a background check. If the owner of a house or rental property chooses not to sell or rent to a person due to bad credit or inability to pay the rent/mortgage, etc., and not because of the person’s sexual orientation or gender identity/expression, the owner has not violated the Ordinance.

16. Where can I get more information or details about the Ordinance?: If you have any questions regarding this FAQ or the Ordinance, contact the City Attorney's Office.

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Online Citizen Police Reporting System

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1. What do I do if online incident reporting is not right for me?: If your incident is an emergency, call 911. If the incident is not an non-emergency, call 208-529-1200.

2. What if this happened in another city? Can I file a report using this online police citizen reporting system?: No, if a crime took place outside of the City of Idaho Falls Police Department, please call the police department for that city.

3. What if this happened on a state freeway?: If this took place on a state freeway, please call the Highway Patrol Office nearest you. Idaho State Police Website

4. What is a "known" suspect?: A "known" suspect is when you or someone else knows the person or where to find the person who committed the crime or the license plate number of the vehicle the suspect(s) were in.

5. Are you ready to make an Online Report?: File an Online Police Report.

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Open Enrollment

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1. Why did my benefits change this year?: Every year, the City re-negotiates medical, dental, and vision insurance rates for the upcoming fiscal year, beginning October 1. Due to an increase in medical claim activity over the past year, the bid for 2020/2021 from our current carrier, Blue Cross, was 14.5% or $1,557,000 higher than 2019/2020. The City analyzed cost alternatives to the Blue Cross plan, including joining an association of municipalities in Southeast Idaho in an attempt to leverage potential cost savings with a higher number of covered lives. Bids were received from multiple insurance companies and while some plans were less expensive, they did not provide the continuity of services Blue Cross has continued to provide to City employees. In addition to increased costs to the health care plan along with forecasted financial impacts due to the COVID-19 pandemic, the City is faced with a tight overall budget for the rest of this fiscal year, extending into the 2020/2021 fiscal year. As a result, City Council has determined that the only viable option with the current circumstances is to pass on a higher percentage of insurance costs to employees. This decision was not taken without a great deal of discussion of the impacts to the employees.
Despite the raised employee premiums and plan modifications, the City still has a generous and highly competitive employee benefits package.

2. If I want all my insurance to remain the same, do I have to do anything?

There are only two things that MUST be renewed every year:

The Flex Spending Account (FSA) must be renewed every year. It stops at the end of the plan year (September 30) unless it is renewed by the employee.
Additional contributions to the HSA. Any additional contributions you are making to your HSA as a payroll deduction must be renewed every year.

Other than those two things, you do not have to do anything if you want your coverage to remain the same.

3. Do I have to renew my Flexible Spending Account?: Yes. The Flex account must be renewed every year.

4. Do I have to renew my HSA?: Any additional contributions you are making to your HSA as a payroll deduction must be renewed every year.

5. Are there any changes to Dental coverage?: No. There are no changes to either Delta Dental or Willamette Dental coverage.

6. Are there any changes to the Vision coverage?: No. There are no changes to the vision coverage.

7. What does “Choice” mean in regard to physician co-pays?: It means that Blue Cross has evaluated their in-network providers and found those providers who have been more successful in keeping patient and prescriptions costs down while providing excellent health care. These effective providers are classified as Choice. On this Open Enrollment webpage, there are documents that describe how to search for a Choice provider on the Blue Cross website.

8. Where can I go to see if my Dr. qualifies as a Choice provider?: On this Open Enrollment webpage, there are documents that describe how to search for a Choice provider on the Blue Cross website.

9. What are the new monthly premiums?: Refer to the premiums chart available on the Open Enrollment webpage to see the premiums for the plan year 2020-2021.

10. Will my deductible be affected by the changes to the PPO?: No. The deductibles remain the same, but the out-of-pocket coinsurance maximum has changed. See the out-of-pocket coinsurance maximum question below for further explanation.

11. What is the split for the PPO?: The total cost of the insurance premium is split between the City and the employees. For the PPO, the City pays 86% of the total cost and the employees pay 14%.

12. What are the new out-of-pocket coinsurance maximums for the PPO?

The out-of-pocket coinsurance is the maximum amount the individual pays after the deductible is met. For example, an individual on the PPO would pay their deductible of $1,000, then 50% of the allowed amounts up to the out-of-pocket coinsurance maximum. For the individual, this out-of-pocket coinsurance maximum amount is $1,500.

In other words, on the PPO, an individual will pay the $1,000 deductible, then their portion of allowed amounts up to $1,500 for a total out-of-pocket of $2,500 (see equation below).

Deductible	+	Out-of-Pocket Coinsurance Maximum	=	Total Out-of-Pocket
$1,000	+	$1,500	=	$2,500

On the PPO, a family will pay the $1,000 deductible for up to 3 family members, then their portion of allowed amounts up to $4,500 for a total out-of-pocket of $7,500 (see equation below).

Deductible	+	Out-of-Pocket Coinsurance Maximum	=	Total Out-of-Pocket
$3,000 (1,000 x 3 family members)	+	$4,500	=	$7,500

13. What is the change to Doctor’s Office visits under the PPO?

The providers have been distinguished by in-network or out-of-network. Now the added distinction of being “Choice” has been added to help you save money on doctor’s visit co-pays.

In-Network		Out-of-Network
Blue Cross Choice Provider	$20	Deductible/Coinsurance
Blue Cross Choice Specialist	$40
Non-Choice Provider	$40
Non-Choice Specialist	$60

14. What are the changes to the prescription co-pays?

The prescriptions are now on a 6 Tier schedule. This helps the consumer save money by opting for not only generic medications, but Blue Cross Choice generic drugs where possible. If your medications cost less than the co-pay, you pay the lower amount.

Additionally, there is a $250 deductible on the name brand medications which are the Tier 3, 4, 5, and 6 medications.

15. Where can I go to see which Tier my prescriptions are on and how much they will cost?

Here is where the prescriptions are listed:

https://brokers.bcidaho.com/resources/pdfs/pharmacy/2020/2020-Standard-6-Tier-Formulary.pdf

16. What has changed on the HSA?: In general, the changes are the split between the City and the Employee share of the cost; the monthly premiums; an addition of $100 to the deductible per IRS requirements; and the out-of-pocket coinsurance maximums. See below for more information on each of these.

17. What is the split for the HSA?: The total cost of the insurance premium is split between the City and the employee. For the HSA, the City pays 94% of the total cost and the employee pays 6%.

18. What are the new monthly premiums for the HSA?: Refer to the Premiums chart available on the Open Enrollment webpage to see the premiums for the plan year 2020-2021.

19. Will my deductible be affected by the changes to the HSA?: IRS guidelines have required an increase of $100 to the HSA deductible. For an individual on the HSA, the new deductible is $2,800. For a family on the HSA, the new deductible is $5,600.

20. What are the new out-of-pocket coinsurance maximums for the HSA?

The out-of-pocket coinsurance is the maximum amount the individual pays after the deductible is met. For example, an individual on the HSA would pay their deductible of $2,800, then 80% of the allowed amounts up to the out-of-pocket coinsurance maximum. For the individual, this out-of-pocket coinsurance maximum amount is $2,000.

On the HSA, an individual will pay the $2,800 deductible, then their portion of allowed amounts up to $2,000 for a total out-of-pocket of $4,800 (see equation below).

Deductible	+	Out-of-Pocket Coinsurance Maximum	=	Total Out-of-Pocket
$2,8000	+	$2,000	=	$4,800

On the HSA, a family will pay the $2,800 deductible for up to 2 family members, then their portion of allowed amounts up to $4,000 for a total out-of-pocket of $9,600 (see equation below).

Deductible	+	Out-of-Pocket Coinsurance Maximum	=	Total Out-of-Pocket
$5,600 (2,800 x 2 family members)	+	$4,000	=	$9,600

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Parks & Recreation

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1. How do I apply for employment?: You can apply to the Parks & Recreation Department via the City's Employment Center.

2. How do I rent a park shelter?: You can rent a park shelter on our website with a credit card, or by calling the Recreation Center (208) 612-8580 and paying over the phone with a credit card, or in person at the Recreation Center at 520 Memorial Dr.

3. How much does it cost to rent a park shelter?

As of October 1, 2021 most* of the shelters rent for $110.00 (plus tax) per day.

*prices can vary on shelters and park facilities. Prices are subject to change. Please contact Rec office 208-612-8580 for price inquiries

4. What if I want to have a special event at a park like a walk-a-thon or a fundraiser?: You must complete a park application that can be found here on our website, or call the Recreation Center at (208) 612-8580 and we will e-mail you the form. Once the form is approved, we can advise you of any associated costs, and book the event.

5. How do I register for a class?: You can register for most classes on our website, over the phone, or in person at the facility which is offering the class.

6. How do I rent a room at the Skyline Activity Center?: Call us at the Recreation Center (208) 612-8580 to check availability and pricing. You can rent over the phone with a credit card, or visit us at the Recreation Center 520 Memorial Dr. to rent a room at our Activity Center located at 1575 N Skyline Drive.

7. How do I get my child on a team if I don't want to form a team myself?: We at Parks & Recreation do our best to try to find a spot for every child on a team, but we sometimes do not have enough coaches who volunteer to be able to place every child. We strongly encourage parents to try and form a team of their own with their child, neighborhood kids, classmates, or church members. It is parental volunteering that enables all leagues in Idaho Falls to run, whether through our department or other departments in the town.

8. How do I get the city rate discount status?: You must be a resident of the City of Idaho Falls. You can show proof of residency by showing a copy of your City utility bill at the Recreation Center, Golf Courses, or the Aquatic Center. We will then make you account in our system and flag you as a resident so that you get a reduced fee.

9. How do I find out about hanging banners and the Banner Program?: As of 2020, the Banner program has been suspended. For further inquiries please contact the Park's Office: 208-612-8479

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Parks & Recreation - IF Park Plans

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1. Can anyone participate in this project?: Yes, this is a community-input driven process and the outcome and future recommendations will be driven by the needs and vision articulated by the community members.

2. How do I participate in the process?: Through the Participate section on this website you can provide open ended suggestions, respond to the online survey, know the dates for open public meetings and even share feedback through social media on Facebook and Twitter.

3. Who is responsible for this master plan?

The Idaho Falls Department of Parks and Recreation has hired:

PROS Consulting, INC., a nationally recognized firm, headquartered in Indianapolis, IN to assist with the Master Plan. The primary contact is Neelay Bhatt.

4. Where can I find information for the project?: Project information including key meeting dates, completed technical reports, and final documents will be made available to the community on this website.

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Police Department - Citizen / Police Interactions

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1. I had a positive encounter with an Idaho Falls Police Officer. How can I compliment him or her for a job well done?: You can send a written letter or email to the Police Department.

2. How do I make a complaint on a Police Officer?: If you feel that an Idaho Falls police Officer has not treated you fairly or you would like to complain about his or her actions, call the shift Lieutenants’ office at 208-612-8610. You will be able to speak with a supervisor who can explain the complaint process to you.

We do not take 3rd party complaints. The person making the complaint must be someone directly involved in the Officer’s actions or the parent of a juvenile involved. If you are not satisfied that the complaint was handled properly, Chief Roos would like to hear from you directly. He can be contacted at 208-612-8660.

3. Why do they ask so many questions when I call the police?: Police call takers are trained to get as much information as possible to better assist in handling the call. While the police call taker is trying to obtain the necessary information, in most instances, they have already made sure police are on their way. The information you provide will further assist towards your safety and that of the police officers.

4. I'm intimidated by officers, would they mind me saying "hello" to them or shaking their hand?: Please feel free to approach any officer and strike up a conversation if they are not currently handling a call. They are after all serving you, and we encourage not only the officers but the public as a whole to meet and get to know our officers, we firmly believe that the success of any Department is dependent on community support.

5. If I get arrested, does the officer have to read me my Miranda Rights (Warning)?: No, Miranda only applies if the officer takes you in to custody and you are interrogated (asked specific questions about the crime). A Police Officer can ask general questions such as your name, address, where are you going etc. In some cases, an Officer may not ever read you the Miranda Warning (arresting you on a warrant).

6. If I am questioned by a Police Officer after being stopped on the street, do I have to answer his questions?: You should always give your name, address and phone number and any information about your identity, but you are not required to answer anything else. Often, a few polite answers may end the matter. When Officers stop you, they are usually investigating suspicious activity or a complaint and will get you on your way quickly.

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Police Department - Employment

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1. How can I find out if the Idaho Falls Police are accepting employment applications?: You can submit a job interest form at the Idaho Falls Personnel office. The Personnel office will notify you by mail in late April or May when applications are to be submitted and when the test date is scheduled. Police Officer applicants will be subject to a civil service written exam.

After successfully completing the written exam, 25 - 30 applicants will be scheduled for the Physical Fitness Test battery (P.F.T.B). For those that qualify, an oral interview with the Civil Service Commission will be scheduled. A Civil Service list will be established based upon your scores from the written test, P.F.T.B, and oral interview. The applicant must also pass a background check, a polygraph exam, a physiological test, and the medial exam.

2. I am a Police Officer from another agency. Does the Idaho Falls Police Department accept lateral transfers?: At this time, civil service rules do not have a lateral transfer policy. Experience from other departments may however be applied to certain inter department transfers and a higher pay grade at the Chief’s discretion.

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Police Department - Evidence & Property Release

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1. What do I do if I have property or evidence to pick up.: The Idaho Falls Police Property room is located in the Police department main complex. If you have property or evidence to pick up, please contact our property room.

2. If I have questions about property I have lost, that has been found, what do I do?: Contact the Idaho Falls Police department during regular working hours and ask for the property supervisor. View the department's contact information.

3. How can I purchase property that was seized by or turned in to the Idaho Falls Police?: Any property that is approved to be sold by the Idaho Falls Police department is placed online for resale.

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Police Department - General Information

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1. Where is the Police Department located?: Access the address and a map leading to the department.

2. What are the business hours of the Idaho Falls Police Department?: The Idaho Falls Police Department is open from 8 a.m. to 5 p.m. Monday - Friday excluding all major holidays. Our Patrol division and Dispatch operate 24 hours a day, 7 days a week.

3. How do I contact the Police Department?: In an emergency, dial 911. This number applies for any police, fire, or ambulance emergency. For all non-emergency calls requiring police assistance, call 208-529-1200. View other contact information for the department.

4. Can the police really do all that stuff I see on C.S.I. and other TV shows?: Some of the things shown on television shows are not possible in real life. They are meant to be entertaining to the viewers. The procedures that are real such as DNA and other forensic tests are possible but take longer periods of time to get results. Some results may take 6 months or more. The whole C.S.I. field is changing rapidly and we are aggressively pursuing new C.S.I. technology.

5. How is Neighborhood Watch organized?: The Idaho Falls Police Department supports the implementation of Neighborhood Watch groups in our Community. Neighborhood Watch is a crime prevention program that enlists the active participation of residents in cooperation with law enforcement to reduce crime, solve problems, and improve the quality of life in your area. Your neighborhood watch group becomes the “eyes and ears” of the police and we work with you to help solve the problems in your neighborhood.

If you're interested in forming a Neighborhood Watch group within the City of Idaho Falls limits, please contact the Neighborhood Watch Coordinator, Joelyn Hansen.

6. We would like a speaker for our meeting. Who do we call?: Giving us a few weeks notice will likely ensure we are able to provide the information and personnel that you require. If you would like someone to speak or teach a class at a meeting, please contact Joelyn Hansen.

7. I am interested in having my child safety seat inspected to make sure it was installed correctly. Does the Idaho Falls Police provide this service?: Our traffic division has Officers that are qualified to inspect child safety seats. Please contact Special Services Division, Sergeant Alan Bowers to set up an appointment.

8. How do I get a Vacation Watch on my house while I am gone?: If you are leaving the area and would like one of our Citizens Watch Patrol to check in on your home from time to time, please contact Joelyn Hansen.

9. How do I become part of the Citizens Watch program?: If you are interested in helping your police department and community as a Citizens Watch Program volunteer, please contact Joelyn Hansen.

10. I bought a used car and need to have the VIN inspected before I can register it. How can I get a VIN inspection?: You can make an appointment to have your VIN inspected by a Bonneville County Sheriff by calling 208-529-1350 or contacting dispatch.

11. When does a traffic accident report have to be completed?: The Idaho Falls Police department will respond to any accident where property damage or injury has occurred. By Idaho Statute, any vehicle accident that produces damage to any one vehicle of $1,500 or more, or has any injuries, will require a full accident report. In accidents that have damage of less than $1,500 to any one vehicle, an Officer may complete an “Exchange of Information” form so all parties have information for their insurance companies.

12. I just moved to Idaho. When do I have to obtain an in state driver's license and vehicle registration?: Any holder of a class A, B or C commercial driver’s license issued by a jurisdiction other than Idaho shall apply for an Idaho-issued commercial driver’s license within 30 days of establishing a domicile in Idaho. If you have established a domicile in Idaho, you are required to register your vehicle in Idaho as well.

13. What are the penalties for impaired (D.U.I.) driving in Idaho?: For the first offense (misdemeanor), up to a $1,000 fine and up to 6 months imprisonment and your driving privileges will be suspended for up to 150 days.

14. How many officers are in the Department?: The Idaho Falls Police department has 91 sworn Officers and 42 civilians including our dispatch center and Animal Control services.

15. Where can I find an organizational chart of the Police Department?: View a current organizational chart (PDF).

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Police Department - Laws & Penalties

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1. How do I get a Civil Protection Order?: Civil Protection Orders can be obtained by filing a petition that is available from the Clerk at the Bonneville County Courthouse
605 North Capital Avenue
Idaho Falls, ID

The order protects spouses, former spouses, persons related by blood or marriage, persons that live or who have lived together and persons with a child in common.

2. How do I find specific laws for the City of Idaho Falls and the State of Idaho?: The Statutes for the State of Idaho are located online.

3. What is the difference between Civil and Criminal?: Criminal law addresses the need to investigate crimes, prosecute defendants, and hold offenders accountable, usually through penitentiary, jail or probationary sentences. Common criminal law issues would be driving under the influence of intoxicants, a gun-point robbery of a convenience store, homicide, and rape. The District Attorney (Prosecutor) prosecutes criminal cases in court, and must prove the guilt of accused defendants beyond a reasonable doubt (much higher than civil law).

Civil law addresses situations in which people have been harmed, and an economic award might help remedy the situation rather than jail. Examples of civil law cases include divorce, disputes involving property ownership, and contractual disputes. Private attorneys generally handle both sides of a dispute involving civil law, and the issues in civil court most often need to be proven only by a preponderance of the evidence (much less than criminal law).

4. Why can't officers resolve or intervene in a civil matter?: Officers generally do not actively get involved in civil disputes as they are not empowered by state statute to do so. These incidents are best dealt with by contacting an attorney or the courthouse. However, do not hesitate to call for an officer in any situation, as he/she will recommend some options available to you.

5. Is it legal for me to carry a concealed weapon in Idaho?: Only with a Concealed Weapons permit that you must apply for through the Bonneville County Sheriff’s office located at
605 North Capital Avenue
Idaho Falls Idaho

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Police Department - Obtaining Reports, Records & Permits

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1. Where can I get information about sex offenders?: To get mapped information of sex offenders in our area, visit the National Sex Offender Registry website.

2. How do I know if someone has a warrant?: We can only disclose whether there is or is not a warrant, we cannot provide you with any further information or details about the warrant. You can find out if someone has a local warrant by calling Idaho Falls Police Dispatch at (208)529-1200.

3. How do I get police reports?: Police reports are only released in accordance with the Idaho Public Records Law Title 9 Chapter 3 sections 9-337 through 9-350. You may file a Public Records Request for Idaho Falls Police Department records by contacting the Records Division.

4. How do I find out if a relative is in the Bonneville County Jail?: Please contact the Bonneville County Jail at 208-529-1315 or visit the jail website.

5. How do I get a concealed weapons permit?: Concealed Weapons permits are issued through the Bonneville County Sheriffs Office. Please contact them directly for more information.

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Police Department - Officers on the Road

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1. I saw an officer bust an intersection with his lights and siren only to turn them off when they got down the road. What were they doing?: Sometimes an officer responding to an emergency call is cancelled and this is why they may appear to be using their lights to get through an intersection.

2. Can a police officer drive a marked Idaho Falls police car in plain clothes?: Yes. The Idaho Falls Police Department has the Cars for the Community program that allows officers to take their cars home at the end of their shift. Officers pay a monthly fee and are allowed to drive the Police vehicle off duty.

There are requirements and limits placed on the officer while he is driving the vehicle off duty. Family members can be in the vehicle as passengers only.

3. I would like to ride along with a police officer. How do I sign up?: The Idaho Falls Police department does not currently have a program that allows civilian riders on a day to day basis. We do allow ride along for current law enforcement employees from other departments, students enrolled in the Law Enforcement Program at Idaho State University and civilians that are part of our Citizens Academy.

4. Can a police officer stop me if he is driving an unmarked car?: Yes. Unmarked police vehicles are equipped with red and blue lights. Most unmarked Idaho Falls Police vehicles display some type of flashing light in the front and rear of the vehicle.

If you feel uncomfortable pulling over, acknowledge to the vehicle that you are aware that they are trying to pull you over by waving and slow down. Drive to a well lit area where people are present.

If you have a cell phone dial 208-529-1200 and this will connect you with Idaho Falls Police dispatch. Explain to the dispatcher that you are uncomfortable with the situation and the dispatcher will assist you.

5. Can a police officer disobey the speed limit?: Yes and no. If he is performing his duties, he may disregard traffic laws as long as he proceeds with due caution. Officers cannot disregard traffic laws unless they have a reason.

6. Can a police officer have a passenger in his police vehicle who is not another officer or prisoner?: Yes. Authorized passengers are permitted. The Idaho Falls Police has specific rules for who may or may not be a passenger in an Idaho Falls police vehicle.

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Police Department - Reporting Incidents & Crimes

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1. Can I make a police report over the phone or does a police officer have to come to my house?: The Idaho Falls Police department does not take reports over the phone. We do accept reports online if they meet certain criteria.

2. Should I report suspicious activity in my neighborhood?: Absolutely. One of the things that set a free society apart from authoritarian governments is the heavy reliance on a partnership between the citizens and their police. We don’t have near the numbers of police officers per capita as police-state countries because we’re not protecting the government from the citizens. We’re protecting the citizens from the criminals. The police can do the heavy lifting, but it’s the people who live here that are the eyes and ears of the police department. Policing in a free society only works if the citizens do their part.

3. Can I have an officer check on a license plate for me?: No. State and Federal regulations prohibit Police Officers from using the computer to retrieve information not related to investigative purposes, and the information can only be shared with law enforcement entities.

4. How can I report narcotics and Gang activity in my neighborhood?: If Narcotic and gang activities are reported, all information will remain confidential. If the activity is occurring now and you would like an Officer to respond or if you are only reporting suspicious activity, contact the Police Department by phone or email.

5. Can I report a crime anonymously and possibly receive a cash reward?: Yes. You can call Idaho Falls Crime Stoppers at 208-522-1983 and report a crime or give information about a crime and remain anonymous. If your information helps solve a case, the Crime Stoppers board will authorize a cash reward.

6. What should I do if I see a person driving recklessly or aggressively?: Make note where you are traveling, the direction of travel, color, make and license number of the vehicle. If you have a cell phone dial 208-529-1200 and this will connect you with police dispatch. Give the dispatcher your name, phone number and the above information. Follow the directions of the dispatcher and they will relay all the information to Officers in the area. Do not attempt to keep up with a reckless driver - it will only put your safety in jeopardy.

7. What should I do if I witness or come upon a crash?: Pull safely off the roadway, see if anyone is injured. Dial 911 if injuries have occurred. Make sure that you give the dispatcher your exact location, your name and phone number, how many persons were injured and the severity of injury. If you have a cell phone, call police dispatch.

8. How do I evict someone from my house and can the Idaho Falls Police assist?: Eviction of someone from a home is a civil process. The Idaho Falls Police department does not get involved in civil matters unless directly ordered by a Magistrate and/or Judge. The Idaho Falls Police will respond if criminal laws are being violated during the eviction. Information about how to evict someone can be found on the Idaho Self Help website.

9. What can I do about barking dogs in my neighborhood? How can I report animals running loose in my neighborhood?: Dispatchers will send Animal Control Services to resolve the problem. After hours, a Police Officer may respond. To report incidents involving animals, contact police dispatch.

10. How loud does someone have to be before it is Disturbing the Peace and what are the hours that Disturbing the Peace applies to?: There is no set time for Disturbing the Peace. Idaho Statutes states: “Every person who maliciously and willfully disturbs the peace or quiet of any neighborhood, family or person, by loud or unusual noise, or by tumultuous or offensive conduct, or by threatening, traducing, quarreling, challenging to fight or fighting, or fires any gun or pistol, or uses any vulgar, profane or indecent language within the presence or hearing of children, in a loud and boisterous manner, is guilty of a misdemeanor”.

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Police Department - Rules Regarding Vehicles

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1. What do I do if my vehicle is impounded?: In most cases you can get a release from the records clerk for a fee of $15. You must provide proof of ownership, such as, registration / title, before a release can be granted. Impounded vehicles are stored at private Impound facilities and storage fees may accumulate rapidly.

There are numerous Towing Companies in our area, the company that towed your vehicle will be on the impound form and our Records Department will have a contact number and storage location of your vehicle. If your vehicle is impounded by the Idaho Falls police department, please contact the Records Department.

2. What should I do if my car breaks down out on the street?: Pull the vehicle onto the shoulder and as far away from the traveled portion of the roadway as possible. Stay with your vehicle, raise the engine hood and activate your emergency flashers. If you have a cell phone dial 208-529-1200 and this will connect you to the Idaho Falls police dispatch center.

3. What percent of the windows can be tinted on my vehicle?: For passenger cars, the maximum percentage of tint is 35%. Idaho Statutes do not allow any tinting on the windshield of the vehicle except the top 6” of the glass or AS-1 line. Most automotive glass and specialty shops have tint meters or you can contact the Idaho Falls Police Department and have them checked by one of our Officers. View the state stature on window tinting.

4. Can I have any cracks or stars in my windshield and still be able to drive legally?: If the drivers view of the road is obstructed enough as to cause a hazard while driving then you should not drive until corrections can be made. This would include dust, snow, ice, etc.

5. Can I use studded snow tires on my car?: Studded snow tires are legal on Idaho roads between October 1 and April 30.

6. What is the maximum lift height for a vehicle? And how do you measure it?: Passenger Cars measured from the ground to the bumper can be no more than 22 inches in front and 24 inches in the rear. Trucks and MPVs that are 4,500 or less pounds. GVWR can be no more than 24 inches in the front and 26 inches in the rear.

7. What is the minimum height that I can lower my vehicle?: The frame of your vehicle cannot be any lower to the ground than the lowest point of your wheels rim (metal portion of the wheel).

8. What colors and types (under body, in-car, etc.) of neon lights are legal?: In Idaho you can only show white and amber lights to the front and amber and red to the rear (with the exception of a white tag light). Typically, aftermarket neon lights are not legal if any of the light shows directly to the front or rear of the vehicle.

9. Is a front license plate required on Idaho-registered cars?: Yes. When 2 plates are required then 1 must be on the front and 1 must be on the rear of the vehicle. They must be mounted in the manner intended by the manufacturer (not in the rear window or secured with a metal coat hanger, etc.).

10. How long can I leave a Recreational Vehicle parked on the street?: Any vehicle with a gross weight of 10,000 pounds or more is prohibited from parking on the street in residential areas.

11. How long can I leave my Vehicle parked on the street?: Any vehicle that is left unattended in the same location on a city street or alley for longer than 48 hours is considered abandoned and can be impounded.

12. Do motorcycle riders have to wear a helmet in Idaho?: Anyone under the age of 18 must wear an approved helmet. If you are 18 or older, you do not have to wear one. The Idaho Falls Police strongly recommends that all motorcycle and ATV riders wear approved helmets.

13. Can people legally ride in the bed of a pickup truck?: People can legally ride in the back of a pickup truck as long as they are seated in such a manner that their safety is not compromised while the vehicle is moving.

14. Is it legal for me to use a cellular phone while driving?: It is currently legal in Idaho to use a cellular phone while driving. If you are texting or using your phone while driving and it causes an unsafe action, you may be cited for Inattentive Driving. The Idaho Falls Police department recommends that all drivers use a hands free device. View the Idaho Inattentive Driving Statute.

15. How much over the speed limit do I have to go before I will get a ticket?: An Officer can issue a citation to anyone who exceeds the posted limit. It is possible to get a citation for 1 mile an hour over the posted limit. The Idaho Falls Police department encourages everyone to drive in a safe manner and obey the posted limits.

16. Is it against the law to operate a vehicle while not wearing shoes?: No, however wearing shoes may provide a safer environment if you have to exit your vehicle in a hurry.

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Police Department - Traffic Stops

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1. Why aren't officers catching "real" criminals, instead of writing tickets?: Property loss and injuries from traffic accidents greatly exceeds the loss from all other crimes combined. We do our best to balance our resources toward effective traffic enforcement and other criminal matters. Interestingly, effective traffic enforcement has been linked to reduced crime.

2. Does the Idaho Falls Police department have a ticket (citation) quota?: No. There is no quota or mandatory amount of tickets Idaho Falls Police Officers have to write.

3. Are radar jammers legal in Idaho?: No. They are illegal in all 50 states according to an FCC ruling.

4. In Idaho can I be stopped for not wearing my seatbelt if I do not commit any other violation?: No. In Idaho, seat belt violations are classified as secondary offenses. An Officer must have a primary offense such as speeding to pull you over. We would ask that you comply with Idaho State Statutes and always wear your seat belts.

As a driver of a vehicle, you will also be responsible for the passengers of that vehicle who are not wearing their seat belts. View the state statute on seatbelts.

5. A Police Officer is behind me with his lights on. What should I do?: Pull over to the right. The Police Officer is either stopping you or trying to get around you. If he is stopping you, put your directional on and carefully move to the shoulder of the road. Never slam on your brakes and never stop in the travel lane.

Do not get out of your car - wait for the officer to approach you. This is done for your safety and the safety of the officer. If the officer is trying to get around you, safely pull to the right side of the roadway and stop until the officer goes by. Then pull safely back out into the traffic lane and continue on your route.

6. Can an officer pull me over without using radar or laser speed measurement?: Yes. Officers may pace a vehicle to determine a speed in addition to using radar.

7. Why do officers shine so many lights when they stop a vehicle?: Officers are trained to utilize lighting techniques to illuminate a vehicle for the safety of themselves and the occupants of the vehicle, and it is not meant to be something that is annoying or a form of harassment.

8. Are radar / laser detectors legal in Idaho?: Yes, Idaho Statutes have no provision for radar / laser detectors in passenger vehicles.

9. I received a speeding ticket in Idaho Falls and lost it? What do I do?: You can contact the Bonneville County Courts
605 North Capital Avenue
Idaho Falls, Idaho

You can also contact them by phone at 208-529-1350. They can look up your citation by name and supply information you need.

10. How do officers test suspected drunk drivers?: Idaho Falls Police use the Standard Field Sobriety Test. This is a set of tests using multiple tasks for the driver so the officer can determine sobriety. These include balance tests (1 leg stand and heel to toe test), testing the driver’s cognitive ability and checking the driver’s eyes for indications of intoxication. In addition, officers may use preliminary breath testers which can measure a driver’s blood alcohol concentration on the side of the road.

11. I was stopped by an officer and my driver license, registration, or insurance card was not returned. What do I do?: If you were given a citation, it will have his name and ID number on the bottom. The dispatcher or duty officer should be able to help you get in touch with the Officer or leave a message on his email. Remember that Officers work shift work and it may be difficult for them to contact you right away. Contact the Police Department for assistance.

12. What happens if I refuse to sign a traffic ticket?: When signing a citation you do not admit any guilt. You are advising that you will comply with the requirements of the citation (appearing in court or paying the fine). If you do not sign a citation, the officer will sign it and serve it upon you. This does not relieve you of your responsibilities to pay the fine or show up in court when assigned.

13. Can a police officer pull me over for no reason?: No. Any law enforcement officer needs a reason (probable cause) to stop a vehicle.

14. Can a police officer issue me a citation without showing me the radar or laser gun he used to obtain my speed?: Yes. There is no rule that requires that an officer show you the radar or laser gun.

15. Can a police officer pull me over if I am "going with the flow of traffic?": Yes. There is no exemption from the speed laws because you are breaking the law with other people.

16. If I am legally stopped by a police officer on the street, can he search me?: You can be subject to a search upon arrest or a pat down if there is reasonable suspicion that you may have a weapon. Police can also ask your consent to be searched.

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Police K9 Unit

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1. Where do the police service dogs live?: Once selected, a new police service dog is assigned to a K9 officer. Not only does the dog become an important member of our "police family," but it also becomes a very important member of the officer's family. When not at work our dogs spend time with their families but they always have access to a quiet area where they can get plenty of rest.

2. Do the K9 Teams visit schools and other social gatherings?: Yes, they do visit schools and other community gatherings. They are not available for birthday parties or other private functions. Please call our Community Projects Coordinator to schedule a visit.

3. Can I touch/pet the police service dogs?: Like any police service dog, you must ask the handler if you can touch the K9 before you do. Police service dogs are trained to protect themselves and their handlers, so it is important that the handler introduce you to his or her dog properly.

4. Do the K9s like to bite?: The K9s only bite when absolutely necessary to protect themselves, their handlers, another officer, a citizen or when they need to capture a fleeing felony suspect. Most often, when faced with a confrontation with a police dog, criminal suspects choose to surrender. When our dogs do bite, they are trained to grip and hold the suspect until their handler is able to take over. This results in very minor injury to the suspect. Idaho Falls Police K9s are primarily used as search tools. They enjoy hunting for and finding people, articles of evidence, illegal drugs and explosives.

5. What kind of dogs do you use?: We have 2 Belgian Malinois. Both are dual-purpose patrol/drug detection and patrol/explosives detection dogs.

6. Where do they go when they retire?: Our dogs are members of the officer’s family and they retire with that family in every case. If a service dog has worked with more than one officer during its career, the dog normally retires with the last officer that it worked with.

7. How do officers get selected to become K9 handlers?: K9 officer candidates must pass a rigorous screening process. Several officers compete for each position. We choose our K9 officers from among the most effective officers in the department. Each candidate is then evaluated on many dimensions in order to determine which will be the most effective when paired with a police service dog.

8. How is a dog able to smell so well?: A number of things contribute to a dog’s keen sense of smell. Their long snouts have a large turbinate bone structure that holds millions of scent receptor cells, plus the olfactory lobe of their brain is much larger than that of a human being.

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Power Lines

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1. My child was flying a kite and it is tangled in the power lines, what should we do?: Absolutely do not attempt to get the kite off of the lines as this is extremely hazardous. Please contact our office for assistance.

2. While playing soccer, our ball accidently went over the fence and inside of the fenced area around a substation, how can we get it out?: Do not attempt to recover any objects from within the fenced off area of the substation. To do so would put you in serious danger. Please contact our office for assistance.

3. I have low lines in my yard, should I be concerned?: If the lines are cable or telephone lines, you will need to contact the cable or telephone companies, Idaho Falls Power cannot raise or lower the lines. For power lines you may be concerned about, contact Idaho Falls Power.

4. I have trees in my power lines, does Idaho Falls Power come remove them?: Idaho Falls Power maintains the primary lines going from pole to pole; the homeowner is responsible to maintain the secondary lines going from the pole to the house. Call a tree trimming professional and arrange to have your trees trimmed. If you need to have the power to your home shut off to facilitate safe removal of the trees, please contact IFP and we will work with you to accomplish this.

If the arrangements are made to shut off and turn on power during normal business hours, there will be no charge to you. If an employee has to be dispatched after hours, you will be charged for this service. Confirm hours with Idaho Falls Power when you call to schedule your work so you can be aware of the potential for charges. Contact Idaho Falls Power.

5. Why do my trees have to be trimmed around my power line?: When a tree limb comes into contact with a power line, it causes an outage and can damage equipment. It is also a safety hazard as the tree can “carry the power” to the ground. Idaho Falls Power has committed to an aggressive tree trimming program to minimize the safety concerns and increase reliability. The number of outages on our system has significantly decreased since starting the tree trimming program.

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Prosecution

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1. What are the differences between an infraction and a misdemeanor?: An infraction is considered a civil offense. It may include a fine up to $100. If you have been cited with an infraction you need to appear before a court clerk on or before the date on the citation. Your options are to pay the fine or deny the charge and have the case set for a pretrial conference. You may also pay the fine amount by mail.

A misdemeanor is considered a criminal offense. It may include a fine up to $1,000 and up to a year of jail time. To be charged with a misdemeanor, a person may be cited by a peace officer (on the Idaho Uniform Citation) or the City Prosecutors may file a complaint and summons to appear. The citation requires the defendant to appear in court and gives a certain day and time for that appearance. The first appearance must be set sometime between 5 - 21 days after the date of the citation.

2. What is an arraignment?: An arraignment is the first step in a criminal case. At the arraignment, the person accused of breaking the law (the defendant) appears in court in front of a judge. The judge tells the defendant what the maximum penalty is for the charge. The defendant then tells the judge whether the defendant thinks that he/she is guilty or not guilty of the crime to which the defendant is accused (known as a guilty plea or not guilty plea).

If the defendant enters a plea of not guilty, the judge sets the bail bond, if any, and the next hearing, which is called a pretrial conference. If the defendant enters a plea of guilty at the arraignment, the judge may impose a sentence or set a later date to do so.

3. What happens if I plead guilty?: If you plead guilty to a crime, the judge will sentence you for that crime. Prior to pleading guilty, the defendant will be told by the judge what the maximum penalties are. The judge can impose up to the maximum penalty if the judge feels that it is appropriate.

4. Once I plead guilty, can I change my mind later and plead not guilty?: Once you plead guilty, you can usually withdraw your guilty plea. In order to withdraw your guilty plea before sentencing, a person must show what’s called “just cause” or “excusable neglect.” The judge decides whether the defendant has met one of those standards.

In order to withdraw your guilty plea after being sentenced, the defendant who plead guilty must show what’s called “manifest injustice.” The judge decides whether or not the person attempting to withdraw their guilty plea has met that standard. The prosecutor is allowed to be present and argue for or against granting the motion to withdraw the plea. At a motion to withdraw a guilty plea, the defendant attempting to withdraw their guilty plea has the burden of showing either a “just cause or excusable neglect” or “manifest injustice.”

5. What is a pretrial conference?: At the time of arraignment, each case is assigned a pretrial conference and trial date. A pretrial conference is a meeting between the defendant and the prosecuting attorney, or, if the defendant is represented by an attorney, between the prosecuting attorney and the defendant’s attorney. The purpose of the pretrial conference is to discuss the possibility of reaching an acceptable resolution to the case.

6. What is a plea agreement?: A plea agreement is an agreement between the defendant and the prosecutor. The judge is not required to accept a plea agreement. However, the judge usually takes a plea agreement into account before sentencing the defendant.

7. How do I get an attorney to represent me?: You may locate and hire an attorney, or the court may appoint one under certain circumstances.

8. How can I get a court appointed attorney?: To begin the process, you must fill out an application for a public defender, provided at the courthouse. The completed form must be filed with the courthouse clerks. After that, you will appear before a judge (usually at your arraignment) to discuss to possibility of getting a public defender appointed to represent you. Based mostly on whether you can pay to hire your own attorney, the judge will decide whether or not you qualify to have a public defender appointed to represent you.

9. Can I have a court appointed attorney for an infraction?: No. An infraction does not carry with it the right to an attorney (like a misdemeanor does) because it is considered a civil offense. It is a civil offense because the maximum punishment cannot include jail time or probation.

10. What happens if I miss court?: Several things can happen if you miss court. The most common result of missing court is that the judge will issue a bench warrant and set a bond amount. A bench warrant is an order for the person who misses court to be arrested and brought before the court.

11. Can I ask the judge for legal advice?: No. A judge cannot give individuals legal advice.

12. Can I ask the prosecutor for legal advice?: No, because the prosecutor represents the City and not the defendant. They cannot give legal advice to a defendant.

13. Can I appeal a conviction on an infraction?: Yes. A person must file notice of appeal within 42 days of the conviction.

14. Can I appeal a conviction on a misdemeanor?: Yes. A person must file notice of appeal within 42 days of the conviction.

15. What is a Rule 35 motion?: A Rule 35 motion refers to Idaho Criminal Procedure Code Rule 35. It is essentially a request for leniency (to have a sentence reduced or lessened). A Rule 35 motion can be filed to correct an illegally imposed sentence (for example, if a judge imposed 2 years of imprisonment for a misdemeanor, the request would be to correct that illegally imposed sentence because at most a defendant can only be
sentenced to one year for a misdemeanor) or to request a court to
reconsider a sentence already imposed (for example, a request to the judge for
leniency/reduced sentence).

16. Can I disqualify a judge from my case?: Generally speaking, a judge can be disqualified from a case for 2 reasons. The first is called “without cause,” the second is called “for cause.” Any defendant may disqualify one judge by filing a motion for disqualification without cause pursuant to Idaho Criminal Rule 25 (a). Typically, this motion must be filed within 7 days after service of a written notice setting the time for pretrial conference.

Any defendant may disqualify a judge for cause pursuant to Idaho Criminal Rule 25 (b). Only if one of the four grounds in Rule 25 (b) have been met may a defendant successfully disqualify a judge for cause (like for example, if the judge has a personal interest in the outcome of a case).

17. What is the difference between a court trial and a jury trial?: In a trial, there are what’s called “issues of fact” as well as “issues of law.” In a court trial, the judge decides both and there is no jury. However, in a jury trial, six members of the community make up the jury. The jury acts as the finder
of fact, (i.e. they determine what happened and what did not, based upon the evidence submitted during trial), while the judge makes rulings on issues of law.

18. What is an Alford plea?: An Alford plea is a type of plea where a defendant does not admit to being guilty to the judge. A person who enters an Alford plea admits that the evidence the prosecutor would present at trial would be enough to prove the person guilty, but the defendant does not admit to committing the crime like they do in a standard plea of guilty. In an Alford plea, the court still imposes punishment as if the person pleaded guilty, even though the person does not actually admit guilt.

19. What is probation?: After sentencing a defendant, a judge may elect to suspend the sentence or part of it and place the defendant on what’s called “probation.” A probationer is typically supervised by Bonneville County Adult Probation. A probationer is subject to searches, drug testing, and counseling and/or any other special terms and conditions that the judge may require.

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Purchasing

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1. How can I view the bids?: All the bids can be found on Bids page. Bids

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Sanitation Division

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1. Where do I place my autoload cart for pick up?: You can place the autoload cart curbside, or as close to the curb as possible. Placement shall be at least three feet from any obstruction, including mailboxes, trees, shrubs, building overhangs, and utility poles. Additionally, the autoload cart shall be placed in a location where there is unobstructed overhead clearance of at least fourteen feet and not blocked by parked vehicles.

2. What if I am physically unable to bring the autoload cart from my home to the curb?: If you are physically unable to bring the autoload cart from your home to the curb you can request a note from your Dr. stating that you cannot perform this task. Once the note is given to the Sanitation Division we will service the cart from outside your residence and return it after dumping. You can contact the Sanitation Division at 612.8491 to arrange delivery of Dr.’s note.

3. Do you offer different residential autoload cart sizes?: We do offer a smaller container if it is more convenient for your needs.

4. Can I get an additional autoload cart?: You can receive an additional cart for a fee of $9.45 a cart per month. Please contact the Sanitation Division at 612.8491 to arrange for delivery options.

5. What types of waste can I put in the autoload cart?: You can place all solid household waste and yard waste into the container. Do not put hot ashes, coals, or any other burning materials in the cart, as well as rocks, dirt or hazardous waste into the container.

6. What do I do if I have a large item that does not fit into the autoload cart?: If you have a large item that will not fit into the autoload cart please contact the Sanitation Division at 612.8491 to schedule a special pick-up.

7. Will you pick up anything that is placed outside the autoload cart?: We will not pick up any waste outside of the autoload cart. For large bulk items please contact the Sanitation Division for a special pick-up.

8. What can I do to decrease the amount of waste that goes into the autoload cart?: To help decrease the amount of waste that you are placing in the autoload cart you can utilize any of the 13 recycle bins located around the city.

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Stop, Start, Move Service

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1. What do I need to provide the city to get my utilities connected?: - Photo ID
- Rental/lease agreement and signature
- Social security number

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Traffic Signals

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1. Who takes care of timing on traffic signals?: Idaho Falls Power staff maintain the traffic signal lighting and timing for most intersections in Idaho Falls. Timing for lights on Highway routes (Yellowstone, Northgate, Broadway) are maintained by the Idaho Transportation Department. Contact Idaho Falls Power for assistance.

2. A traffic signal is in flash, who do I contact?: To report the location of the traffic signal so personnel will be dispatched to assess the situation, contact Idaho Falls Power.

3. A red, yellow or green light is out on a traffic signal, who do I call?: To report the traffic signal location so personnel will be dispatched to assess the situation, contact Idaho Falls Power.

4. Who maintains school zone lights and timing?: Idaho Falls Power staff maintains the school zone lights and timing in Idaho Falls. Contact Idaho Falls Power for assistance.

5. The street light next to my house is out, who do I call?: This same question applies for a street light that is flashing on and off all night or is very dim. Personnel will be scheduled to evaluate the street light. It may take a couple weeks to repair, depending upon the problem. Contact Idaho Falls Power with the location of the issue.

6. I called the City because the street light next to me is not working and they have not responded, what is taking so long?: There are a variety of factors that may be impacting our ability to quickly fix the light. Following are a few examples. If crews are involved in a large project, “maintenance” work like repairing street lights will be scheduled outside of the large project.

If the street light simply has a burnt out bulb, that is easy to fix. If it has a more extensive problem, bad underground wire serving the light - that is a more complicated fix and may require scheduling trenching work. If the outage is reported in the winter, occasionally, frozen ground impacts our ability to replace the underground so we have to schedule it around winter as well.

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Tree Trimming

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1. What does Idaho Falls Power trim?: We trim trees, branches and other obstructions that interfere with the operations or maintenance of primary electric lines or equipment. Primary electric lines are those that run from pole to pole.

2. Who will trim trees?: Idaho Falls Power now contracts with a professional tree service company to trim trees around primary lines year-round. Doing this has drastically reduced the number of tree-related outages. The present contract is with Davey Tree Service.

3. What is the customer responsible for?: The customer or building owner is responsible to clear the power lines that run from the transformer to the home or building. Idaho Falls Power will disconnect and reconnect these lines at no charge while any trimming work is being done.

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Turning My Power On & Off

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1. Do I get a credit for the period of time when my power was out during the recent outage?: Idaho Falls Power apologizes for the inconveniences we can occasionally suffer during an unplanned outage. Often times the outage is caused by circumstances out of our control. Because electric bills are generated based on how much electricity you use, your bill will reflect those times when the power was not being used. Idaho Falls Power does not issue a broad “credit” in these cases.

2. What do I need to do to get power to my new building?: There are a number of factors that go into determining when power can be connected to a new building such as whether the building permit inspections have been completed and found to be to code, whether the service line conduit has been installed in accordance with IFP’s service policy and whether an inspection of the service line conduit has been completed. Contact Idaho Falls Power for more information.

3. How can I arrange for three-phase power?: Contact Idaho Falls Power for assistance.

4. I need a temporary power cut to do an upgrade to my service line (or trim trees), who do I call?: Contact IFP, 24 hours in advance to schedule the power cut. If the arrangements are made to shut off and turn on power during normal business hours, there will be no charge to you. If an employee has to be dispatched after hours, you will be charged for this service. Confirm hours with Idaho Falls Power when you call to schedule your work so you can be aware of the potential for charges. Access Idaho Falls Power's contact information.

5. I have completed upgrades at my property and I need my power turned back on, who do I call?: You will need to have your work inspected by the City Electrical Inspectors at the Building Department. When the changes have been inspected and “passed”, a connect order will be generated from the building department to Idaho Falls Power to energize the power. We require someone be present when the power is turned back on, we will contact you to make that arrangement. Contact the Building Division for an inspection.

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Utility Accounts & Bills

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1. Where can I pay my utility bill?: We have several options for paying your bill. See Utility Payments to view your payment options.
View them on our website.

2. What is Budget Billing/Level Pay?: Budget Billing, also known as Level Pay, is a payment plan to even out a customer's monthly billings. Under the program, the previous 12 months electricity usage is figured at the rate estimate to be in effect, other applicable utility charges (ex. water, wastewater, sanitation, fiber, etc.) are added, the sum is divided by 12 to arrive at an average monthly cost to be paid each month.

Budget Billing DOES NOT LOWER one's utility bill. It does provide one method to better budget utility expenses. A customer will know in advance how much is expected to pay each month which will help level out the larger winter or summer bills. Budget billing is adjusted annually.

Budget Billing can be set up on automatic payments for a customer's convenience. Contact the City Utility Office at 208-612-8280 to sign up for Budget Billing. You must have lived at your place of residence for one year to be eligible.

3. How do I arrange for level pay or auto pay?: Contact the City Utility Office at 208-612-8280 for information on Budget Billing, also called Level Pay. You must have lived at your place of residence for one year to be eligible. Auto-pay can be set-up through the utility billing office, or online in the customer portal. Please note that auto-pay set up with your credit card will be assessed a $4.50 fee by the credit card processor per transaction of $400 or less.
City Utility Office

4. What is Paperless Billing?: This option allows you to receive statements electronically, via email, rather than through the mail. One of the online payment options is recommended for those who enroll in Paperless Billing. Being enrolled in paperless billing will save $1.00 on each month's statement.

5. What do I need to do to get my utilities connected?: You will need to provide a photo ID, social security number, rental/lease agreement, and a signature to the Utility Office.

6. I am a landlord, how do I find out if power was taken out of my name?: Contact the City Utility Office.

7. I did not get a utility statement this month, what do I owe?: Contact the Utility Office to find out what you owe and why you did not get a bill. City Utility Office

8. Who do I call about ways of lowering monthly utility bill?: Contact Idaho Falls Power/Energy Services. We will work with you to look at billing trends and identify whether there is anything unusual. We also conducts free energy efficiency audits to help you minimize your electric bills. Idaho Falls Power

9. What are the business hours for paying my bill?: City offices are open Monday through Friday 8 a.m. to 5 p.m., with a few exceptions. Call 208-612-8288 for more information.

10. Are online payments secure?: Simply put, Yes. The City of Idaho Falls has always secured online transactions when using your credit card. When logging into pay your bill, please verify that you are in fact at the HTTPS version of the login page. You'll notice that your session is secured when you have the green colored bar or secure lock (depending on your browser).

When you are making an online payment, you are actually no longer on the City's website, but on Payment Us. Finally, credit card numbers are not stored by us. The transaction occurs by Payment Us. The money is transferred from them to us and marks the amount paid to your account.

11. When will Idaho Falls Power/City of Idaho Falls disconnect my electric service for an unpaid utility bill?: Any electric service account with a balance more than 30 days past due (or 45 days past its bill date) without an approved payment or medical extension will have their electric service disconnected. Customers will receive notification on their most current utility bill regarding any past due balances.

12. Will I receive a notification regarding a pending disconnection?: All disconnection notifications will be stated in red on the top and bottom of your most current City of Idaho Falls’ utility bill. It states, “Our records show your account is past due. If your account is not paid in full or payment extension processed, your service will be disconnected.” The bill will also indicate a pending disconnection date.

13. What can I do if I need more time to pay my bill?: Customers can set up a payment extension to allow for an additional 15 days to pay the entire balance of a utility bill. Payment extensions must be set up prior to disconnection and only be requested by customers up to three times in a 12-month period. Payment extensions cannot be used back-to-back and must be set up through the Credit Office. The Credit Office is located at 308 Constitution Ave., or they can be reached by phone at 208-612-8285.

14. Does Idaho Falls Power or the City of Idaho Falls offer energy assistance to pay a bill?: Idaho Falls Power collaborates with Eastern Idaho Community Action Partnership (EICAP) to offer Project Help, a program that helps qualified families pay their utility bills. This program, which is managed by EICAP, assists households with income less than 150 percent of the federal poverty level financial assistance towards a household’s heating bill in the form of a one-time payment. Find more information about this and other programs on their website at https://www.eicap.org/our-programs/family-services/. They are also located at 357 Constitution Way, Idaho Falls, ID. Their phone number is 208-522-5391.

15. If I’m disconnected, will I be charged a disconnect fee?: Yes, all accounts disconnected for non-payment will be assessed a $25 disconnect fee. This fee pays for the extra costs the utility accrues due to a disconnect. This fee must be paid, along with your entire account balance, before electric service can be reconnected.

16. If I’ve been disconnected, how can I reconnect electric service?: The customer must pay the entire account balance before electric service can be reconnected. Generally, once payment is made, most electric services can be reconnected within 5 minutes.

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Wastewater / Sewer

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1. What are prohibited discharge standards?: A person may not discharge pollutants to the POTW that cause:
- A flow rate or quantity that exceeds the carrying capacity of the collection system
- A hazard to property, public health, or safety
- A treatment plant upset
A violation of a permit issued under this chapter
- Damage to the POTW
Interference with the operation of the POTW
- Pass through or contribute to pollution of the POTW’s receiving waters
- The ambient air quality of the POTW to exceed standards established by federal, state or local law
- The concentration of pollutants in the POTW or in the POTW's sludge to exceed allowable limits
- The POTW to be in violation of the NPDES permit or TPDES permit

2. What are categorical pretreatment standards?: Categorical Pretreatment Standards limit the pollutant discharges to POTWs from specific process wastewaters of particular industrial categories. These national technology-based standards apply regardless of whether or not the POTW has an approved pretreatment program or the IU has been issued a control mechanism or permit. Such industries are called Categorical Industrial Users.

The standards are promulgated by EPA in accordance with Section 307 of the Clean Water Act and are designated in the Effluent Guidelines & Limitations [Parts 405-471] by the terms "Pretreatment Standards for Existing Sources (PSES)" and "Pretreatment Standards for New Sources (PSNS)."

3. What are local limits?: Local limits are wastewater limitations that apply to commercial and industrial facilities that discharge to a publicly owned treatment works (POTW). Local limits are developed to meet the pretreatment program objectives and site-specific needs of the local POTW and the receiving stream.

Local limits control the pollutants in the wastewater discharges from commercial and industrial facilities and apply at the "end-of-pipe" from the facility. The regulations under 40 CFR §403.5 (d) give the POTW the authority to enforce its local limits.

4. Who needs to develop local limits?: The following POTWs are required by 40 CFR §403.5 (c) to develop local limits:
- POTWs required to implement an approved pretreatment program need to develop local limits, or demonstrate that they are not necessary
- Other POTWs where wastewater discharges from commercial and industrial facilities have caused interference or pass through, and such violation is likely to recur
- This requirement is contained in the POTW’s National Pollution Discharge Elimination System (NPDES) permit

5. What is wastewater?: Wastewater is used water. It includes substances such as human waste, food scraps, oils, soaps and chemicals. In homes, this includes water from sinks, showers, bathtubs, toilets, washing machines and dishwashers. Businesses and industries also contribute their share of used water that must be cleaned.

6. How is wastewater treated?: The wastewater is treated by means of mechanical separation, gravity, and biological treatment. As the wastewater enters our treatment plant, it flows through the head works. Inside the head works is a screen that captures large pieces conveyed by the stream (trash, clothing, etc.). The flow then passes through the grit classifier. This is an aerated area that allows small pieces of waste that are heavier than water to fall out.

Flow then enters our primary clarifier. The primary clarifier removes solid material and float able portions of the wastewater. Wastewater proceeds to the aeration basins where nitrogen and phosphorus removal occurs. The final step is disinfection by chlorination. Solids from this process are treated in digesting structures, then hauled to a local farm for use as crop nutrients.

7. What if my sewer is not flowing normally?: When you flush your toilet, run your washing machine, or use your sink, you expect it to drain. What should you do if it is not draining? The first step is to determine if the issue is affecting your entire house. If only one drain or one room is affected, then it may be an issue inside of your house. If this is the case attempt to fix the issue yourself or contact a plumber.

If every drain is affected, it may be an issue in your lateral line or the City’s main line. It is your responsibility from your house to where your service lateral is connected to the sewer main including your service tap to the main line. If our line is clear, you will need to investigate on your own or contact a plumber to determine the issue. To check your line, you may contact the city at any time.

8. How often should I clean my grease trap or grease interceptor?: Every restaurant, cafeteria, or large non-residential kitchen is required to have a functioning grease removal system (GRS) in place. Grease removal systems help protect users and the city’s pipes by removing grease, oils, and solids prior to discharge. For these to function efficiently, they must be serviced regularly.

These devices come in 2 general types. The first and smaller type is a grease trap, which are commonly made of plastic or metal and are located near 3 compartment sinks. These are required to be emptied, checked, and at least cleaned once per week. Some might be need cleaning daily

The 2nd type of GRS is a grease interceptor. These are larger in ground units with capacities that range from 1,000 to 1,500 gallons. Depending on the type of restaurant and number of customers they might need pumped once a week , month or even greater. Our pretreatment monitor is willing to meet with you to discuss this and help you do an inspection on your interceptor .

Each time a GRS is serviced it must be documented. This form is to be signed and sent to the Sewer Department quarterly (January, April, July and October). Should you have any comments or questions please contact the Wastewater Department.

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▼ Most Common Asked Questions

▼ Non-Discrimination Ordinance

▼ Online Citizen Police Reporting System

▼ Open Enrollment

▼ Parks & Recreation

▼ Parks & Recreation - IF Park Plans

▼ Police Department - Citizen / Police Interactions

▼ Police Department - Employment

▼ Police Department - Evidence & Property Release

▼ Police Department - General Information

▼ Police Department - Laws & Penalties

▼ Police Department - Obtaining Reports, Records & Permits

▼ Police Department - Officers on the Road

▼ Police Department - Reporting Incidents & Crimes

▼ Police Department - Rules Regarding Vehicles

▼ Police Department - Traffic Stops

▼ Police K9 Unit

▼ Power Lines

▼ Prosecution

▼ Purchasing

▼ Sanitation Division

▼ Stop, Start, Move Service

▼ Traffic Signals

▼ Tree Trimming

▼ Turning My Power On & Off

▼ Utility Accounts & Bills

▼ Wastewater / Sewer

Live Edit

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ADA Accessibility

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Airport

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Aquatic Center

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Cars & Parking

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Civic Auditorium

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Code Enforcement

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Code Enforcement 2

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Fire

▼
Fire Department

▼
Idaho Consumer-Owned Utilities Association's (ICUA) Youth Rally

▼
Idaho Falls Zoo

▼
Most Common Asked Questions

▼
Non-Discrimination Ordinance

▼
Online Citizen Police Reporting System

▼
Open Enrollment

▼
Parks & Recreation

▼
Parks & Recreation - IF Park Plans

▼
Police Department - Citizen / Police Interactions

▼
Police Department - Employment

▼
Police Department - Evidence & Property Release

▼
Police Department - General Information

▼
Police Department - Laws & Penalties

▼
Police Department - Obtaining Reports, Records & Permits

▼
Police Department - Officers on the Road

▼
Police Department - Reporting Incidents & Crimes

▼
Police Department - Rules Regarding Vehicles

▼
Police Department - Traffic Stops

▼
Police K9 Unit

▼
Power Lines

▼
Prosecution

▼
Purchasing

▼
Sanitation Division

▼
Stop, Start, Move Service

▼
Traffic Signals

▼
Tree Trimming

▼
Turning My Power On & Off

▼
Utility Accounts & Bills

▼
Wastewater / Sewer