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2 hours prior to any flight.
If you left your item on a Delta or United flight, please contact SkyWest at 208-529-8001. If you left your item on an Allegiant flight, please call 702-505-8888
If you left an item at the airport,
Contact the iDMINA
461 May St.
Idaho Falls, ID 83401
Hours: Tuesday - Thursday 9:00 AM - Noon & 1:00 - 3:30 PM
Currently we have 3 Airlines servicing Idaho Falls Regional Airport. Delta Airlines, United Express and Allegiant Air.
Please check with your airline via an app on your smartphone, their website, or by calling:
Rules on what is permitted on and banned from U.S. flights have been revised by the Transportation Security Administration. Please check their website TSA https://www.tsa.gov/
The Idaho Falls Regional Airport is open 7 days a week from 5:00 a.m. to 11:00 p.m.
Some of the local hotels provide shuttle transportation. Reservations for pick-up may be required and can be made by calling:
- Safe Ride Taxi: 208-206-7592
- Yellow Cab: 208-522-8294
- SOS: 208-232-0169
- Easy Way: 208-525-8344
- Salt Lake City Express: 208-522-4743
Each individual airline establishes their airfares based on the destination, day of travel, time of day traveled, length of stay, availability of seats and number of stops en route to your destination. Local government leaders, Mayors, City Council, Airport Management do not set fares and have little influence on the airfare price.
Each airline has a Public Relations office that will accept and handle your complaint regarding service. Generally you can email your complaint via the airline website or the website will have an address for you to mail a letter.
Lost baggage should be handled at the local airline ticket counter or baggage service office immediately after your flight has arrived.
Delta Baggage Claim: 208-529-8003
United Baggage Claim: 208-529-8003
Allegiant Baggage Claim: 866-719-3910
Yes, you may be in the water to assist your child. The Aquatic Center will have staff in the water to help as well.
Packets will be available for pick on Friday, August 9th.
All un-motorized bikes are welcome!
Yes! Racers and their families are all welcome to eat breakfast.
Yes! If your child needs to use a life jacket, the Aquatic Center will provide one.
Yes! Please sign up HERE if you are interested in volunteering for the Kids Tri.
Parking tickets can be paid online via the Citation Portal maintained by the Idaho Falls Downtown Development.
If you have questions before or during your installation, contact our Customer Service Department at 208-612-8725. If you have questions after your install, contact your Internet Provider. They will be able to assist you with any issues you may be experiencing.
If you want Wi-Fi running throughout your home, you will need a wireless router. Idaho Falls Fiber does not provide routers so you will need to provide your own. For a list of router options, click here. Be sure to purchase a router capable of handling at least 1Gbps of speed. Customers should also contact their Internet Provider about router recommendations or options. Some providers may have specific requirements.
An ONT (Optical Network Terminal) is the only standard equipment that we install. If you order telephone service, a Telephone Adapter (TA) will also be installed.
The only requirement is that we install the equipment near a power source. Aside from that, we recommend that it is installed out of the way, where it cannot be easily tampered with or damaged, but is still accessible to you or a technician. The ONT is mounted to the wall. Many times, we install in utility rooms, garages, and home offices.
The inside equipment covers roughly 16 x 12 inches.
Each potential Fiber address has been previously engineered and assigned as overhead or underground. How we run our fiber into your home typically is determined by how the power enters the home.
If your utilities run from power poles into your home, our crew will typically follow those power lines as well. Simple as that. Your installation can be scheduled as early as the next day depending on availability.
Two different crews will do the install in two steps. The first crew will trench and install conduit prior to the services installation. You do not need to be home for our crews to install conduit in your yard. The second crew will run the fiber from the Fiber box through the conduit to the inside of your home, usually through the cold air return, and install any necessary equipment in your home. They will also test your speeds to make sure everything is running smoothly and set up correctly.
A site survey is a free walk through service where one of our team members will walk you through where the fiber line will run on your property. They will also determine where to install our equipment in your home.
Yes. Residents can connect in the future without having to have ever been connected before.
No. The only time a resident is charged is if they are using the fiber. Resident will also not have to pay for the installation of the fiber network in the area.
UTOPIA is a Utah-based not-for-profit-entity, similar to Idaho Falls Power that is partnering with us to help design and engineer the residential network infrastructure and manage the open access network. They are NOT an internet service provider
Local Internet Providers! A public-private partnership was established between Idaho Falls Power (IFP) and local Internet Providers. IFP in partnership with UTOPIA will provide the fiber and manage the open access network. Local Internet Providers will provide the data service to residents through the locally managed network. Residents will not only have access to high-speed broadband, but they will also be able to choose whichever provider and service package they desire.
No. Idaho Falls Power and Idaho Falls Fiber only install the fiber, maintain and manage the physical infrastructure, not the actual internet service. Our utility has over 119 years of experience with maintaining similar reliable infrastructure.
Idaho Falls Power is a “not for profit” utility that already owns utility poles, utility easements, underground conduit, and hundreds of miles of existing fiber that could be used to provide the backbone connectivity for a community-wide fiber optic service. Because of this existing infrastructure already in place, IFP believes it can run the fiber for far less cost than what it would cost others.
Yes. Monitoring, metering and response for IFP purposes will only take a tiny portion of the available bandwidth available through fiber. Local Internet Service Providers can utilize the significant remaining capacity to provide data service to residents.
Change and innovation in the electric utility business require enhanced connectivity to customers. In the near future IFP will have the need to use fiber technology to connect to customers in order to provide advanced metering systems, demand response, time-of-day pricing and outage response and restoration. In addition, there has been increasing demand from residents to provide residential fiber service for their use in additional internet connectivity. A great many residents also want the option to work at home with state of the art speed and reliability.
There are over five hundred and fifty (550) connected fiber locations in the city used by twenty (20) different business customers. While the city provides the fiber, Local Internet Providers “light” the fiber, or provide the data service to the businesses.
Yes. Idaho Falls has operated a fiber optic enterprise using a “dark fiber” model since 2002. We provide and maintain the fiber while other entities light it with their data and electronics. We do not currently have fiber in residential neighborhoods.
Data transferred via fiber is transmitted by light. So to “light” fiber means to activate it or transmit data through it.
Dark fiber is a strand of unlit fiber that is available for use and is not currently transmitting data.
Fiber is distributed throughout the city in one of two ways. It is strung along poles with existing overhead power lines or it is buried underground, within existing or new conduits.
High speed, broadband data connectivity is essential for business and economic development. It is the future of digital communication and essential for the growth and success of business, government and education
Fiber, or fiber optic line, is actually a thin strand of glass that is stretched to great length and can conduct light similar to the way a wire conducts energy. The light that flows through the glass fiber carries data. A powerful advantage to fiber is that this light travels at the speed of light—making fiber the fastest available method for data delivery.
is contemplating a wind project with other public power entities through the Utah Associated Municipal Power Systems organization. A site east of Idaho Falls is under investigation for the potential wind project. That project could advance to construction as early as the end of 2010.
It takes approximately 1-1 1/2 hours to tour the zoo.
To encourage social distancing as a result of COVID-19, all public feedings and keeper interactions have been suspended until further notice.
Only ADA-trained dogs are allowed in the zoo and must be current on vaccines to access exhibits in the exotic cat loop- i.e. lions,tigers, snow leopards and servals. These animals are susceptible to certain dog diseases that can be prevented only by vaccination. Also ADA-trained dogs will not be allowed near certain ambassador animals while they are out of their exhibits and walking about the zoo- i.e. penguins, llamas and alpaca.
The City of Idaho Falls has a smoke-free ordinance that prohibits smoking in certain outdoor areas, including zoos. Those wishing to smoke must do so outside the zoo, at least 20 feet from any entry.
The Idaho Falls Zoo makes every effort to ensure that all of the physical and psychological needs of each animal are met and/or surpassed. As an AZA accredited institution, the Idaho Falls Zoo must meet the official approval by a group of zoo experts. These experts, called the AZA Accreditation Commission, carefully examine each zoo that applies for AZA membership, including living environments, social groupings, heath and nutrition. The AZA also make sure that animals are provided with enrichment, which stimulates each animal's natural behavior and provides variety in their daily routine. The Idaho Falls Zoo prides itself on continuing to maintain these high standards.
No alcohol is allowed in the zoo. Alcohol is only allowed in the zoo during select special events when permits, insurance and alcohol licenses have been obtained and approved.
Yes. The concession stand, Kookaburra Kafe, is located next to the picnic area and the bathrooms.
Yes. The gift shop offers an array of zoo-themed gifts, t-shirts and toys. Cash, Check, Visa, MasterCard, and Discover are accepted at the gift shop. Photo identification is required for all checks.
Cash, Check, Visa, MasterCard, and Discover. Photo identification is required for all checks.
The Children's Zoo Gazebo can be reserved for children's birthday parties. For more information on birthday parties at the zoo, click here. Select Facility Rentals then Idaho Falls Zoo Birthday Parties.
All other shelters are available on a first-come, first-served basis. The shelters outside of the zoo in Tautphaus Park may be rented. For more information on renting those shelters, click here. Select Facility Rentals then Park Shelters.
Restrooms are located between the Australia Exhibit and the Kookaburra Kafe.
Yes, your admission is good during zoo hours for one calendar date at the zoo. Be sure to keep your receipt so if you leave, you can present it upon return during zoo hours for same day re-entry.
The zoo is unable to provide rain checks.
For the safety of others, please leave these and similar items outside the zoo.
Thank you for your interest in the zoo. Please check out the videos below for more information about zoo careers.
Life of a Zoo Keeper
IFZ Staff Interviews
For current job opportunities, please visit the City of Idaho Falls Employment Center.
You can file for a public record at the City Clerk's Office or via email. Call the City Clerk at 208-612-8414 if you have questions. You can access the
File an Online Police Report.
Every year, the City re-negotiates medical, dental, and vision insurance rates for the upcoming fiscal year, beginning October 1. Due to an increase in medical claim activity over the past year, the bid for 2020/2021 from our current carrier, Blue Cross, was 14.5% or $1,557,000 higher than 2019/2020. The City analyzed cost alternatives to the Blue Cross plan, including joining an association of municipalities in Southeast Idaho in an attempt to leverage potential cost savings with a higher number of covered lives. Bids were received from multiple insurance companies and while some plans were less expensive, they did not provide the continuity of services Blue Cross has continued to provide to City employees. In addition to increased costs to the health care plan along with forecasted financial impacts due to the COVID-19 pandemic, the City is faced with a tight overall budget for the rest of this fiscal year, extending into the 2020/2021 fiscal year. As a result, City Council has determined that the only viable option with the current circumstances is to pass on a higher percentage of insurance costs to employees. This decision was not taken without a great deal of discussion of the impacts to the employees.Despite the raised employee premiums and plan modifications, the City still has a generous and highly competitive employee benefits package.
There are only two things that MUST be renewed every year:
Other than those two things, you do not have to do anything if you want your coverage to remain the same.
Yes. The Flex account must be renewed every year.
Any additional contributions you are making to your HSA as a payroll deduction must be renewed every year.
No. There are no changes to either Delta Dental or Willamette Dental coverage.
No. There are no changes to the vision coverage.
It means that Blue Cross has evaluated their in-network providers and found those providers who have been more successful in keeping patient and prescriptions costs down while providing excellent health care. These effective providers are classified as Choice. On this Open Enrollment webpage, there are documents that describe how to search for a Choice provider on the Blue Cross website.
On this Open Enrollment webpage, there are documents that describe how to search for a Choice provider on the Blue Cross website.
Refer to the premiums chart available on the Open Enrollment webpage to see the premiums for the plan year 2020-2021.
No. The deductibles remain the same, but the out-of-pocket coinsurance maximum has changed. See the out-of-pocket coinsurance maximum question below for further explanation.
The total cost of the insurance premium is split between the City and the employees. For the PPO, the City pays 86% of the total cost and the employees pay 14%.
The out-of-pocket coinsurance is the maximum amount the individual pays after the deductible is met. For example, an individual on the PPO would pay their deductible of $1,000, then 50% of the allowed amounts up to the out-of-pocket coinsurance maximum. For the individual, this out-of-pocket coinsurance maximum amount is $1,500.
In other words, on the PPO, an individual will pay the $1,000 deductible, then their portion of allowed amounts up to $1,500 for a total out-of-pocket of $2,500 (see equation below).
On the PPO, a family will pay the $1,000 deductible for up to 3 family members, then their portion of allowed amounts up to $4,500 for a total out-of-pocket of $7,500 (see equation below).
$3,000(1,000 x 3 family members)
The providers have been distinguished by in-network or out-of-network. Now the added distinction of being “Choice” has been added to help you save money on doctor’s visit co-pays.
Blue Cross Choice Provider
Blue Cross Choice Specialist
The prescriptions are now on a 6 Tier schedule. This helps the consumer save money by opting for not only generic medications, but Blue Cross Choice generic drugs where possible. If your medications cost less than the co-pay, you pay the lower amount.
Additionally, there is a $250 deductible on the name brand medications which are the Tier 3, 4, 5, and 6 medications.
Here is where the prescriptions are listed:
In general, the changes are the split between the City and the Employee share of the cost; the monthly premiums; an addition of $100 to the deductible per IRS requirements; and the out-of-pocket coinsurance maximums. See below for more information on each of these.
The total cost of the insurance premium is split between the City and the employee. For the HSA, the City pays 94% of the total cost and the employee pays 6%.
Refer to the Premiums chart available on the Open Enrollment webpage to see the premiums for the plan year 2020-2021.
IRS guidelines have required an increase of $100 to the HSA deductible. For an individual on the HSA, the new deductible is $2,800. For a family on the HSA, the new deductible is $5,600.
The out-of-pocket coinsurance is the maximum amount the individual pays after the deductible is met. For example, an individual on the HSA would pay their deductible of $2,800, then 80% of the allowed amounts up to the out-of-pocket coinsurance maximum. For the individual, this out-of-pocket coinsurance maximum amount is $2,000.
On the HSA, an individual will pay the $2,800 deductible, then their portion of allowed amounts up to $2,000 for a total out-of-pocket of $4,800 (see equation below).
On the HSA, a family will pay the $2,800 deductible for up to 2 family members, then their portion of allowed amounts up to $4,000 for a total out-of-pocket of $9,600 (see equation below).
$5,600(2,800 x 2 family members)
You can apply to the Parks & Recreation Department via the City's Employment Center.
Yes, this is a community-input driven process and the outcome and future recommendations will be driven by the needs and vision articulated by the community members.
Through the Participate section on this website you can provide open ended suggestions, respond to the online survey, know the dates for open public meetings and even share feedback through social media on Facebook and Twitter.
The Idaho Falls Department of Parks and Recreation has hired:
Project information including key meeting dates, completed technical reports, and final documents will be made available to the community on this website.
No, Miranda only applies if the officer takes you in to custody and you are interrogated (asked specific questions about the crime). A Police Officer can ask general questions such as your name, address, where are you going etc. In some cases, an Officer may not ever read you the Miranda Warning (arresting you on a warrant).
No. In Idaho, seat belt violations are classified as secondary offenses. An Officer must have a primary offense such as speeding to pull you over. We would ask that you comply with Idaho State Statutes and always wear your seat belts.As a driver of a vehicle, you will also be responsible for the passengers of that vehicle who are not wearing their seat belts. View the state statute on seatbelts.
You can place the autoload cart curbside, or as close to the curb as possible. Placement shall be at least three feet from any obstruction, including mailboxes, trees, shrubs, building overhangs, and utility poles. Additionally, the autoload cart shall be placed in a location where there is unobstructed overhead clearance of at least fourteen feet and not blocked by parked vehicles.
If you are physically unable to bring the autoload cart from your home to the curb you can request a note from your Dr. stating that you cannot perform this task. Once the note is given to the Sanitation Division we will service the cart from outside your residence and return it after dumping. You can contact the Sanitation Division at 612.8491 to arrange delivery of Dr.’s note.
We do offer a smaller container if it is more convenient for your needs.
You can receive an additional cart for a fee of $9.45 a cart per month. Please contact the Sanitation Division at 612.8491 to arrange for delivery options.
You can place all solid household waste and yard waste into the container. Do not put hot ashes, coals, or any other burning materials in the cart, as well as rocks, dirt or hazardous waste into the container.
If you have a large item that will not fit into the autoload cart please contact the Sanitation Division at 612.8491 to schedule a special pick-up.
We will not pick up any waste outside of the autoload cart. For large bulk items please contact the Sanitation Division for a special pick-up.
To help decrease the amount of waste that you are placing in the autoload cart you can utilize any of the 13 recycle bins located around the city.
Contact the City Utility Office at 208-612-8280 for information on level pay. You must have lived at your place of residence for one year to be eligible. Auto-pay can be set-up through the utility billing office, or online in the customer portal. Please note that auto-pay set up with your credit card will be assessed a $3.95 by the credit card processor per transaction of $400 or less.
Eastern Idaho Community Action Partnership offers financial energy assistance. They are located at 357 Constitution Way, Idaho Falls, ID. Their phone number is 208-522-5391.
Any electric service account with a balance more than 30 days past due (or 45 days past its bill date) without an approved payment or medical extension will have their electric service disconnected. Customers will receive notification on their most current utility bill regarding any past due balances.
All disconnection notifications will be stated in red on the top and bottom of your most current City of Idaho Falls’ utility bill. It states, “Our records show your account is past due. If your account is not paid in full or payment extension processed, your service will be disconnected.” The bill will also indicate a pending disconnection date.
Customers can set up a payment extension to allow for an additional 15 days to pay the entire balance of a utility bill. Payment extensions must be set up prior to disconnection and only be requested by customers up to three times in a 12-month period. Payment extensions cannot be used back-to-back and must be set up through the Credit Office. The Credit Office is located at 308 Constitution Ave., or they can be reached by phone at 208-612-8285.
Idaho Falls Power collaborates with Eastern Idaho Community Action Partnership (EICAP) to offer Project Help, a program that helps qualified families pay their utility bills. This program, which is managed by EICAP, assists households with income less than 150 percent of the federal poverty level financial assistance towards a household’s heating bill in the form of a one-time payment. The program is available Nov. 1 through March 31, depending on available funding.
Yes, all accounts disconnected for non-payment will be assessed a $25 disconnect fee. This fee pays for the extra costs the utility accrues due to a disconnect. This fee must be paid, along with your entire account balance, before electric service can be reconnected.
The customer must pay the entire account balance before electric service can be reconnected. Generally, once payment is made, most electric services can be reconnected within 5 minutes.