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1. My child was flying a kite and it is tangled in the power lines, what should we do?

Absolutely do not attempt to get the kite off of the lines as this is extremely hazardous. Please contact our office for assistance.

2. While playing soccer, our ball accidently went over the fence and inside of the fenced area around a substation, how can we get it out?

Do not attempt to recover any objects from within the fenced off area of the substation. To do so would put you in serious danger. Please contact our office for assistance.

3. I have low lines in my yard, should I be concerned?

If the lines are cable or telephone lines, you will need to contact the cable or telephone companies, Idaho Falls Power cannot raise or lower the lines. For power lines you may be concerned about, contact Idaho Falls Power.

4. I have trees in my power lines, does Idaho Falls Power come remove them?

Idaho Falls Power maintains the primary lines going from pole to pole; the homeowner is responsible to maintain the secondary lines going from the pole to the house. Call a tree trimming professional and arrange to have your trees trimmed. If you need to have the power to your home shut off to facilitate safe removal of the trees, please contact IFP and we will work with you to accomplish this.

If the arrangements are made to shut off and turn on power during normal business hours, there will be no charge to you. If an employee has to be dispatched after hours, you will be charged for this service. Confirm hours with Idaho Falls Power when you call to schedule your work so you can be aware of the potential for charges. Contact Idaho Falls Power.

5. Why do my trees have to be trimmed around my power line?

When a tree limb comes into contact with a power line, it causes an outage and can damage equipment. It is also a safety hazard as the tree can “carry the power” to the ground. Idaho Falls Power has committed to an aggressive tree trimming program to minimize the safety concerns and increase reliability. The number of outages on our system has significantly decreased since starting the tree trimming program.