Does Idaho Falls Power or the City of Idaho Falls offer energy assistance to pay a bill?

Idaho Falls Power collaborates with Eastern Idaho Community Action Partnership (EICAP) to offer Project Help, a program that helps qualified families pay their utility bills. This program, which is managed by EICAP, assists households with income less than 150 percent of the federal poverty level financial assistance towards a household’s heating bill in the form of a one-time payment. The program is available Nov. 1 through March 31, depending on available funding.

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1. What do I need to do to get my utilities connected?
2. I am a landlord, how do I find out if power was taken out of my name?
3. How do I arrange for level pay or auto pay?
4. My family is having a tough time paying bills. What type of help is available?
5. I did not get a utility statement this month, what do I owe?
6. Who do I call about ways of lowering monthly utility bill?
7. What are the business hours for paying my bill?
8. Are online payments secure?
9. Where can I pay my utility bill?
10. When will Idaho Falls Power/City of Idaho Falls disconnect my electric service for an unpaid utility bill?
11. Will I receive a notification regarding a pending disconnection?
12. What can I do if I need more time to pay my bill?
13. Does Idaho Falls Power or the City of Idaho Falls offer energy assistance to pay a bill?
14. If I’m disconnected, will I be charged a disconnect fee?
15. If I’ve been disconnected, how can I reconnect electric service?