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1. Do I get a credit for the period of time when my power was out during the recent outage?

Idaho Falls Power apologizes for the inconveniences we can occasionally suffer during an unplanned outage. Often times the outage is caused by circumstances out of our control. Because electric bills are generated based on how much electricity you use, your bill will reflect those times when the power was not being used. Idaho Falls Power does not issue a broad “credit” in these cases.

2. What do I need to do to get power to my new building?

There are a number of factors that go into determining when power can be connected to a new building such as whether the building permit inspections have been completed and found to be to code, whether the service line conduit has been installed in accordance with IFP’s service policy and whether an inspection of the service line conduit has been completed. Contact Idaho Falls Power for more information.

3. How can I arrange for three-phase power?

Contact Idaho Falls Power for assistance.

4. I need a temporary power cut to do an upgrade to my service line (or trim trees), who do I call?

Contact IFP, 24 hours in advance to schedule the power cut. If the arrangements are made to shut off and turn on power during normal business hours, there will be no charge to you. If an employee has to be dispatched after hours, you will be charged for this service. Confirm hours with Idaho Falls Power when you call to schedule your work so you can be aware of the potential for charges. Access Idaho Falls Power's contact information.

5. I have completed upgrades at my property and I need my power turned back on, who do I call?

You will need to have your work inspected by the City Electrical Inspectors at the Building Department. When the changes have been inspected and “passed”, a connect order will be generated from the building department to Idaho Falls Power to energize the power. We require someone be present when the power is turned back on, we will contact you to make that arrangement. Contact the Building Division for an inspection.