When should I expect my first bill?

After your installation is completed, you will be receiving two bills every month. One from Idaho Falls Fiber (IFF) for the infrastructure fee and one from your Internet Provider for the service fee.

Your $30 infrastructure fee from IFF will begin appearing on your City of Idaho Falls utility bill following the installation. There will be no charge to when you receive your utility bill as it will be issued during the same billing cycle with your other utility services. You can access your utility bill online by clicking here. We encourage you to sign up for paperless billing or automatic bill pay.

In regards to your Internet Provider bill, you’ll need to contact them directly.

Show All Answers

1. Who do I contact if I have any questions?
2. When should I expect my first bill?
3. Do I need a wireless router? What type of router do you recommend?
4. What equipment will be installed in my home and where?
5. How will you run the fiber? What is the process of both types of installation?
6. What is a site survey?
7. What if I don’t want to connect right away? Can I connect later to the network?
8. Will I have to pay for this even if I don’t use the service?
9. What is UTOPIA?
10. Who will provide Internet service?
11. Will Idaho Falls Power be providing Internet service?
12. Why doesn’t a private company provide the fiber infrastructure instead of Idaho Falls Power?
13. Can the fiber network be used for both purposes?
14. What is the purpose of providing residential fiber service?
15. Who uses that system?
16. Does Idaho Falls already have a fiber system?
17. What does it mean to “light” fiber?
18. What is “dark fiber?”
19. How is fiber distributed throughout the city?
20. Why is fiber important to Idaho Falls?
21. What is fiber, or fiber optics?