How will you run the fiber? What is the process of both types of installation?

Each potential Fiber address has been previously engineered and assigned as overhead or underground. How we run our fiber into your home typically is determined by how the power enters the home.

Overhead Installation:

If your utilities run from power poles into your home, our crew will typically follow those power lines as well. Simple as that. Your installation can be scheduled as early as the next day depending on availability.

Underground Installation:

Two different crews will do the install in two steps. The first crew will trench and install conduit prior to the services installation. You do not need to be home for our crews to install conduit in your yard. The second crew will run the fiber from the Fiber box through the conduit to the inside of your home, usually through the cold air return, and install any necessary equipment in your home. They will also test your speeds to make sure everything is running smoothly and set up correctly.

Show All Answers

1. Who do I contact if I have any questions?
2. When should I expect my first bill?
3. Do I need a wireless router? What type of router do you recommend?
4. What equipment will be installed in my home and where?
5. How will you run the fiber? What is the process of both types of installation?
6. What is a site survey?
7. What if I don’t want to connect right away? Can I connect later to the network?
8. Will I have to pay for this even if I don’t use the service?
9. What is UTOPIA?
10. Who will provide Internet service?
11. Will Idaho Falls Power be providing Internet service?
12. Why doesn’t a private company provide the fiber infrastructure instead of Idaho Falls Power?
13. Can the fiber network be used for both purposes?
14. What is the purpose of providing residential fiber service?
15. Who uses that system?
16. Does Idaho Falls already have a fiber system?
17. What does it mean to “light” fiber?
18. What is “dark fiber?”
19. How is fiber distributed throughout the city?
20. Why is fiber important to Idaho Falls?
21. What is fiber, or fiber optics?