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1. How do I pay online?
2. How do I find out about your fiber optic services?
3. How do I open an account?
4. How do I set up a tour of your power plant?
5. How can I get a residential weatherization audit?
6. How can I find out about the ICUA Youth Rally?
7. Where does Idaho Falls get its electricity?
8. I am planning to do some digging in my yard. Do I need to have the lines in my yard located?
9. What is the biggest source of revenue for Idaho Falls Power?
10. When will Idaho Falls invest in wind energy?
11. What is the biggest expense in the Idaho Falls Power budget?
12. What is the number one cause of power outages in Idaho Falls?
13. Who do I call if one of my appliances is not working?
14. What energy efficiency programs do you offer for commercial accounts?
15. How do I get information to purchase an energy efficient appliance?

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1. What do I need to do to get my utilities connected?
2. I am a landlord, how do I find out if power was taken out of my name?
3. How do I arrange for level pay or auto pay?
4. My family is having a tough time paying bills. What type of help is available?
5. I did not get a utility statement this month, what do I owe?
6. Why did I receive a disconnect notice?
7. Who do I call about ways of lowering monthly utility bill?
8. What are the business hours for paying my bill?
9. Are online payments secure?
10. Where can I pay my utility bill?

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1. My child was flying a kite and it is tangled in the power lines, what should we do?
2. While playing soccer, our ball accidently went over the fence and inside of the fenced area around a substation, how can we get it out?
3. I have low lines in my yard, should I be concerned?
4. I have trees in my power lines, does Idaho Falls Power come remove them?
5. Why do my trees have to be trimmed around my power line?

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1. Who takes care of timing on traffic signals?
2. A traffic signal is in flash, who do I contact?
3. A red, yellow or green light is out on a traffic signal, who do I call?
4. Who maintains school zone lights and timing?
5. The street light next to my house is out, who do I call?
6. I called the City because the street light next to me is not working and they have not responded, what is taking so long?

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1. What does Idaho Falls Power trim?
2. Who will trim trees?
3. What is the customer responsible for?

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1. Do I get a credit for the period of time when my power was out during the recent outage?
2. What do I need to do to get power to my new building?
3. How can I arrange for three-phase power?
4. I need a temporary power cut to do an upgrade to my service line (or trim trees), who do I call?
5. I have completed upgrades at my property and I need my power turned back on, who do I call?